Jessica Miranda Smith
Clyo,GA
Summary
Dynamic professional with extensive experience at Tetra Tech, excelling in disaster case management and client coordination. Proven ability to enhance recovery processes through effective multi-agency collaboration and exceptional problem-solving skills. Proficient in case management documentation and committed to delivering high-quality service to disaster survivors.
Overview
9
9
years of professional experience
Work History
Disaster Case Manager
Tetra Tech
Augusta, GA
08.2025 - Current
- Documented client case files accurately within case management systems and workflow tools.
- Evaluated disaster survivors’ immediate needs and developed individualized recovery plans.
- Served as liaison between clients and governmental agencies, including FEMA and local emergency management offices, supporting navigation of complex application processes.
- Coordinated referrals to housing, financial, and community recovery resources.
Shelter Coordinator
Tetra Tech
Augusta, GA
12.2024 - 09.2025
- Supported emergency shelter and temporary lodging operations for individuals and families displaced by disasters.
- Assisted with client intake, registration, shelter placement, hotel assignments, transfers, and exits.
- Served as liaison between disaster survivors, hotel management, GEMA representatives, and community partners.
- Prepared daily reports, incident reports, client documentation, and program-required records.
Program Director
Four Seasons of Love
Statesboro, GA
02.2020 - 07.2022
- Directed program operations, aligning services with organizational goals and community needs.
- Led staff coordination, assigning responsibilities and supporting consistent service delivery.
- Developed program processes to improve efficiency, accountability, and participant experience.
- Monitored service quality, resolving issues and strengthening daily program execution.
Office Administration Manager
South Georgia Urgent Care
Statesboro, GA
07.2017 - 02.2020
- Oversaw patient intake workflows to maintain efficient front-desk operations and timely registration.
- Coordinated appointment scheduling, walk-in flow, and provider calendars to reduce patient wait times.
- Verified insurance eligibility and updated demographic records for accurate billing and claim submission.
- Managed office staff assignments, coaching, and daily coverage to support consistent service delivery.
Education
Bachelor of Science - Business Administration
South University Savannah
GA06-2010
Skills
- Administrative Support
- Office Administration
- Records & Document Management
- Data Entry & Database Management
- Customer Service
- Professional Written & Verbal Communication
- Microsoft Office Suite
- Case Management & Documentation
- Client Intake & Records Processing
- Training & Staff Development
- Confidentiality & Records Compliance
- Multi-Agency Coordination
Timeline
Disaster Case Manager
Tetra Tech
08.2025 - Current
Shelter Coordinator
Tetra Tech
12.2024 - 09.2025
Program Director
Four Seasons of Love
02.2020 - 07.2022
Office Administration Manager
South Georgia Urgent Care
07.2017 - 02.2020
Bachelor of Science - Business Administration
South University Savannah