Celissia Adkison
Panama City,FL
Summary
Dynamic professional with a proven track record in disaster recovery planning and operational efficiency, notably at Alabama West Florida United. Excelled in building partnerships and enhancing team collaboration, driving improved disaster response outcomes. Skilled in advanced Excel functions and critical thinking, adept at fostering customer satisfaction and streamlining financial processes.
Overview
14
14
years of professional experience
Work History
Disaster Case Manager
Alabama West Florida United
Panama City, FL
03.2024 - Current
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
- Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built strong relationships with local media outlets to disseminate critical information during times of crisis effectively.
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
- Participated in professional development opportunities to stay current on best practices related to disaster case management.
- Collaborated effectively with diverse teams composed of nonprofit staff, government officials, faith-based organizations representatives towards common goals in disaster response operations.
- Conducted outreach activities within affected communities to identify potential clients in need of case management services.
- Coordinated volunteer efforts associated with disaster response initiatives for more effective resource utilization.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Monitored weather conditions closely to provide accurate forecasts and early warning notifications for impending natural disasters.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed approx. 30 cases or more at a time.
Office Management Specialist
DCA Lawn & Cleaning Services LLC
Panama City, FL
05.2020 - 08.2024
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Sales
- Maintained relationships with vendors
Office Manager
Pat Green Heating & Cooling, Inc.
Lynn Haven, FL
05.2022 - 03.2024
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Implemented orderly, organized filing systems for easy record retrieval.
- Generated financial reports and summaries for management review.
- Payroll
- On boarding and offboarding new employees
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Established team priorities, maintained schedules and monitored performance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Dispatch Supervisor
Peaden Air Conditioning
Panama City, FL
01.2017 - 04.2020
- Directed dispatching, routing, and tracking of over 60 fleet vehicles.
- Supervised a team of 10 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Booking Agent
BookIt
Panama City Beach, FL
06.2010 - 01.2017
- Collaborated with talent scouts to pursue leads and pitch potential representation.
- Managed book of thousands clients, resulting in over $300,000 commission sales.
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
No Degree - Business Administration And Management
Chipola College
Marianna, FL05-2028
Skills
- Payment Collection
- Operational Efficiency
- Bill Payment and Recordkeeping
- Customer Relations
- Emergency Procedures
- Bookkeeping Procedures
- Income Statements
- Account and Ledger Reconciliations
- Expense Tracking
- Quarterly Reviews
- Cash Deposits and Receipts
- Payroll Liability and Deductions
- Financial Calculation and Analysis
- Advanced Excel Spreadsheet Functions
- Vendor Record Management
- Office Supplies and Inventory
- Proactive and Self-Motivated
- Human Resources Department Processes
- Invoice and Payment Tracking
- Employee Timesheet Processing
- Administrative Support
- State Regulation Compliance
- Business Transactions
- Financial Recordkeeping
- Payroll Preparation and Processing
- Emergency planning
- Case Prioritization
- Disaster Recovery Planning
- Disaster Response
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Goal Setting
- Damage Assessment
- Partnership Development
- Disaster Recovery
- Volunteer Coordination
- Funding coordination
Timeline
Disaster Case Manager
Alabama West Florida United
03.2024 - Current
Office Manager
Pat Green Heating & Cooling, Inc.
05.2022 - 03.2024
Office Management Specialist
DCA Lawn & Cleaning Services LLC
05.2020 - 08.2024
Dispatch Supervisor
Peaden Air Conditioning
01.2017 - 04.2020
Booking Agent
BookIt
06.2010 - 01.2017
No Degree - Business Administration And Management
Chipola College