Cassandra Cano
Round Rock,TX
Summary
Case Manager coordinates client assessments, resource referrals, and follow-up for families recovering from crisis. Manages documentation, case tracking, and interagency communication across community partners while maintaining accuracy and confidentiality. Brings bilingual English-Spanish support and strong program compliance habits to high-volume, sensitive caseloads.
Overview
1
1
Language
11
11
years of professional experience
Work History
Disaster Case Manager
Endeavors
Austin, TX
03.2026 - Current
- Provide case management and program support to individuals and families affected by the July 2025 Texas Hill Country flooding.
- Assess client circumstances, needs, available documentation, and eligibility-related information to determine appropriate resources and next steps.
- Collected, organized, maintained, and reviewed client information to support effective case-management activities and disaster-recovery assistance.
- Maintain accurate and organized documentation to support continuity of services, case tracking, follow-up activities, and program requirements.
- Research available community resources and refer clients to appropriate organizations based on identified needs.
- Coordinated information among clients, community organizations, and resources to facilitate recovery efforts.
- Communicate program information, requirements, available resources, and next steps clearly to clients.
- Managed multiple active cases and competing priorities while ensuring timely and accurate documentation.
Employment Case Manager
Cherokee Federal
Austin, TX
04.2024 - 04.2025
- Provided employment case-management and program support to Cuban and Haitian refugees working toward successful employment and resettlement in the Austin area.
- Collected and updated client information related to employment services and job-search activities to ensure accurate tracking of applications, interviews, and outcomes.
- Coordinated with employers, community partners, clients, and program personnel to support employment-placement activities.
- Researched employment opportunities and worked with community partners and employers to identify positions appropriate for individual client qualifications and needs.
- Coordinated efforts with employers and community partners to enhance employment placement activities and match clients with suitable job opportunities.
- Attended job fairs and interviews with clients and provided direct support throughout different stages of the employment process.
- Communicated process requirements, expectations, and next steps to clients in a clear and understandable manner.
- Identified barriers affecting employment progress and worked with clients and community resources to identify potential solutions.
- Identified barriers to employment and collaborated with clients and community resources to develop tailored solutions that facilitated progress.
Rapid Rehousing Case Manager Specialist
The Salvation Army
Austin, TX
11.2023 - 03.2024
- Provided program and case-management support to low-income individuals and families participating in a 24-month supportive housing program.
- Coordinated financial assistance and referrals to community resources, enhancing access to food, healthcare, and support programs for low-income individuals and families.
- Reviewed client circumstances and information to identify and recommend tailored resources and support options, improving client outcomes.
- Maintained accurate records of client activities, services, referrals, and follow-up requirements.
- Collaborated with clients and community resources to identify and mitigate barriers affecting housing stability and program progress, fostering sustained client engagement.
- Managed multiple priorities and time-sensitive needs while maintaining organized program documentation.
- Communicated client needs and relevant information to appropriate stakeholders while maintaining confidentiality and professionalism.
- Provided Spanish/English translation of documents and terminology to support accurate communication and understanding.
CHI Case Manager
Foundation Communities
Austin, TX
01.2023 - 08.2023
- Coordinated case-management activities for homeless individuals and families in a 24-month supportive program to facilitate access to essential services.
- Worked with clients to establish goals, identify barriers, determine resource needs, and monitor progress toward long-term stability and self-sufficiency.
- Monitored client progress and follow-up activities to ensure achievement of long-term stability and self-sufficiency.
- Communicated regularly with clients regarding progress, outstanding activities, available resources, and next steps.
- Maintained organized and accurate records to support program requirements and continuity of services.
- Researched educational opportunities, community programs, and other resources that could support established client goals.
- Managed multiple active cases and deadlines while maintaining accurate documentation.
- Collaborated with program personnel and community organizations to enhance resource accessibility and improve client outcomes.
Texas Works Advisor I
Texas Health and Human Services Commission
Austin, TX
10.2022 - 12.2022
- Assessed client cases for SNAP, TANF, hospital, Social Security, and related public-assistance benefits.
- Reviewed and analyzed information from computer databases, enhancing accuracy of eligibility determinations and case-management decisions.
- Evaluated client information and supporting documentation for accuracy, completeness, and relevancy.
- Compared available information against established program requirements, ensuring accuracy of benefit determinations.
- Identified missing, incomplete, or inconsistent information requiring additional review or follow-up.
- Maintained electronic case documentation, ensuring compliance with eligibility decisions and supporting program integrity.
- Applied established state and federal policies, procedures, and program requirements when reviewing cases.
- Analyzed multiple sources of information and exercised judgment when determining whether documentation supported program requirements.
- Managed detailed client information where accuracy and appropriate documentation were essential.
Statewide Intake Caseworker
Department of Family and Protective Services
Austin, TX
10.2021 - 05.2022
- Collected and reviewed information received through statewide intake calls.
- Collected and reviewed information from statewide intake calls to assess potential risks and ensure timely response.
- Evaluated the accuracy, relevancy, and significance of information before determining appropriate next steps.
- Evaluated accuracy, relevancy, and significance of information to inform appropriate next steps and safeguard vulnerable populations.
- Provided callers with appropriate local and state office contact information when required.
- Applied established procedures when handling sensitive and potentially urgent situations.
- Provided callers with local and state office contact information.
- Exercised judgment and problem-solving skills when evaluating complex or incomplete information.
- Exercised judgment and problem-solving skills to resolve complexities in information and enhance decision-making process.
Case Manager
Comprehensive Health Services
Los Fresnos, TX
01.2020 - 10.2020
- Coordinated case-management and reunification services for children from Central America, ensuring timely support for a caseload of 8–12 clients.
- Managed multiple case activities and priority tasks required to support timely case progression, release, and discharge.
- Tracked case progress and outstanding requirements to support timely completion of required activities.
- Collected, maintained, organized, and reviewed case documentation throughout the case-management process.
- Facilitated communication between third-party contractors and government agencies, including ICE, DHS, Border Patrol, and CPS, to streamline case processing.
- Communicated with third-party contractors and government agencies including ICE, DHS, Border Patrol, and CPS.
- Monitored case progress and outstanding requirements to ensure timely completion of necessary activities.
- Reviewed information and documentation to identify outstanding items requiring follow-up.
- Managed sensitive records while maintaining professionalism, confidentiality, accuracy, and organization.
- Balanced multiple priorities and external stakeholder requirements to support timely client outcomes.
- Supported newer case managers by providing guidance on case-management processes, documentation expectations, and departmental procedures.
- Served in a leadership and mentoring capacity within the department while continuing to manage an active caseload.
Case Manager
BCFS Health and Human Services
Harlingen, TX
05.2018 - 12.2019
- Managed an active caseload of approximately 8–15 minors from Central America.
- Conducted sponsor assessments and reviewed information to ensure required documentation and program requirements were addressed.
- Generated weekly and monthly reports to monitor case progress and activities, ensuring alignment with program objectives.
- Generated weekly and monthly reports to track case progress, activities, and program status.
- Audited cases and files to verify accuracy, completeness, and compliance with established policies and procedures.
- Identified missing or incomplete documentation during case and file reviews and completed appropriate follow-up activities.
- Attended immigration court on behalf of clients and maintained associated case documentation.
- Participated on Emergency Team, responding to urgent situations with timely coordination and decisive action.
- Coordinated information among clients, sponsors, and internal and external stakeholders to facilitate effective case management.
- Supported data quality by routinely reviewing files and records for accuracy and completeness.
Case Manager
Southwest Key Inc.
Brownsville, TX
12.2017 - 05.2018
- Maintained an active caseload of approximately 8–13 minors.
- Entered, maintained, and updated case information in the case-management database.
- Ensured database records remained accurate and current to support compliance requirements and tracking of client outcomes.
- Reviewed existing case information and updated records based on client circumstances and activities.
- Conducted 30-day follow-up calls to monitor client progress and document outcomes.
- Tracked case activities and follow-up requirements, ensuring timely completion of required actions.
- Accompanied clients to immigration court and maintained documentation associated with case activities.
- Communicated with clients and stakeholders to gather information and resolve outstanding case requirements effectively.
Case Worker
International Educational Services, Inc. (IES)
Los Fresnos, TX
03.2017 - 10.2017
- Managed a caseload of approximately 8–10 minors from Central America.
- Conducted weekly client visits to monitor well-being, case status, and progress.
- Maintained daily communication with sponsors regarding client needs, requirements, and case activities.
- Ensured timely and accurate documentation compliance with program requirements.
- Tracked required case activities and maintained organized records.
- Collected information during client interactions and completed required questionnaires and program documentation.
- Tracked case activities and organized records to streamline case management.
- Coordinated information among stakeholders to enhance collaboration and support case management.
- Provided English/Spanish translation to support accurate communication between minors, families, sponsors, and program personnel.
Case Manager, PRN
BCFS Health & Human Services
Harlingen, TX
12.2015 - 03.2017
- Processed intakes and discharges for unaccompanied children, ensuring compliance with government and state policies.
- Collected and reviewed essential information and documentation to facilitate smooth intake and discharge activities.
- Maintained accurate records supporting program requirements.
- Followed established processes and procedures to ensure required intake and discharge activities were completed.
- Reviewed documentation for completeness before completing required case activities.
- Maintained organized and confidential client information.
- Coordinated information flow to support clients throughout intake and discharge processes.
Prevention/Intervention Specialist, Part-Time
Cameron County Juvenile Department
Brownsville, TX
04.2016 - 08.2016
- Supervised children ages 5–12, ensuring safety and organization of daily program operations.
- Monitored participant activities and responded to safety or behavioral concerns.
- Supported daily program activities while maintaining a safe environment.
- Maintained accurate documentation of incidents and activities to uphold program standards.
- Documented incidents and completed required incident reports.
- Maintained accurate information regarding incidents and activities requiring documentation.
- Facilitated daily program activities while ensuring a safe environment for all participants.
Education
Bachelor of Arts - Psychology
University of Texas at Brownsville
Brownsville, TX08-2015
Skills
- Case management
- Client assessment
- Resource referral coordination
- Program & project coordination
- Stakeholder coordination
- Data collection & analysis
- Data accuracy & quality control
- Regulatory & program compliance
- Process documentation
- Records review & reconciliation
ADDITIONAL QUALIFICATIONS
- Data & Database Experience: Experience entering, reviewing, maintaining, and analyzing information within computer-based case-management and government systems. Experienced identifying incomplete or inconsistent information and maintaining accurate records for tracking and compliance purposes.
- Reporting & Quality Control: Experience generating weekly and monthly reports, monitoring case status and progress, auditing records, and reviewing files for accuracy, completeness, and adherence to established policies.
- Process & Compliance: Extensive experience working within structured government and program processes requiring adherence to policies, procedures, documentation standards, deadlines, and regulatory requirements.
- Research & Analysis: Experience reviewing multiple sources of information, analyzing client and program data, assessing relevancy and completeness, researching resources, and determining appropriate actions based on established requirements.
- Stakeholder Coordination: Experience working with government agencies, community organizations, employers, contractors, clients, families, sponsors, and multidisciplinary teams.
- Training & Support: Experience mentoring newer employees, explaining processes and documentation requirements, providing guidance to clients and team members, and translating complex information into understandable instructions.
- Communication: Strong written, verbal, electronic, and telephone communication skills with extensive experience documenting sensitive information and communicating with diverse internal and external stakeholders.
- Languages: Fluent in English and Spanish.
Timeline
Disaster Case Manager
Endeavors
03.2026 - Current
Employment Case Manager
Cherokee Federal
04.2024 - 04.2025
Rapid Rehousing Case Manager Specialist
The Salvation Army
11.2023 - 03.2024
CHI Case Manager
Foundation Communities
01.2023 - 08.2023
Texas Works Advisor I
Texas Health and Human Services Commission
10.2022 - 12.2022
Statewide Intake Caseworker
Department of Family and Protective Services
10.2021 - 05.2022
Case Manager
Comprehensive Health Services
01.2020 - 10.2020
Case Manager
BCFS Health and Human Services
05.2018 - 12.2019
Case Manager
Southwest Key Inc.
12.2017 - 05.2018
Case Worker
International Educational Services, Inc. (IES)
03.2017 - 10.2017
Prevention/Intervention Specialist, Part-Time
Cameron County Juvenile Department
04.2016 - 08.2016
Case Manager, PRN
BCFS Health & Human Services
12.2015 - 03.2017
Bachelor of Arts - Psychology
University of Texas at Brownsville