Guadalupe M. Lopez
Port Arthur,TX
Summary
Seeking a position where my knowledge and experience can be utilized as well enhanced. Summary of Qualifications: Bi-lingual in English and Spanish, Highly experienced in Customer Service and Sales Ability. Eager to take a challenge and learn new skills that will benefit the organization. Ability to remain calm under pressure, able to work in a team, friendly and tactful personality. Able to handle complaints and difficult situations. Flexible, hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
21
21
years of professional experience
Work History
Disaster Case Manager
Saint Vincent de Paul
Port Arthur, TX , Texas
01.2019 - 07.2020
- Training and Development
- Create procedures and processes
- Administrative skills
- Data entry into DART, 211 and CAN
- Phone screen and intake
- Assist with organizing the office
- Greeting clients upon arrival and assisted as needed
- Reviewed and completed needed reports, submitted in a timely manner.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Excellent communication and writing skills
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Disaster Case Manager Volunteer
Saint Vincent de Paul
Port Arthur, TX
10.2018 - 01.2019
- Scanning and made copies when needed
- Ensured organization of office
- Greeting clients and assisted as needed
- Answered phone calls, added potential clients on an Intake spreadsheet
- Assisted supervisor during weekly meetings.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Teller
Prosperity Bank
Nederland, TX
01.2004 - 01.2008
- Bi-lingual; assisted with translation when needed
- Customer Service
- Cash count open/close
- Data entry & file organization
- Account and loan payments
- Execute open/close procedure of facility
- Accounting; posting deposits & account transactions
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Entered member transaction data into online banking software.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Customer Service Rep
Dillards
Port Arthur, TX
01.2000 - 01.2002
- Outstanding customer service
- Organized area and fitting rooms maintained cleaned
- Clean neat sales floor
- Accurate open and close cash register
- Set/prepare corporate sales promotions
- Teamwork to accomplish sales and credit account goals
- Accurate inventory count
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Education
Thomas Jefferson High School
01.2005
Skills
- Strategic planning
- Conflict resolution
- Work ethic
- Critical thinking
- Relationship building
- Reliable and trustworthy
- People skills
- Organization
- Fluent in Spanish
- Data management
- MS Office
Languages
Spanish
Full Professional
Timeline
Disaster Case Manager
Saint Vincent de Paul
01.2019 - 07.2020
Disaster Case Manager Volunteer
Saint Vincent de Paul
10.2018 - 01.2019
Teller
Prosperity Bank
01.2004 - 01.2008
Customer Service Rep
Dillards
01.2000 - 01.2002
Thomas Jefferson High School