Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belinda Manteufel

Mount Vernon,IL

Summary

Dynamic and results-oriented professional with extensive experience at Dollar General, adept in customer service management and cash handling accuracy. Excelled in training and mentoring staff, boosting store performance, and enhancing customer satisfaction. Demonstrated exceptional relationship-building skills, contributing to a positive work environment and consistent sales growth.

Overview

16
16
years of professional experience

Work History

Key Holder/Lead Sales Associate

Dollar General
04.2023 - 02.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Monitored and reported on sales trends, providing valuable insights for inventory management.
  • Improved team morale and efficiency through effective delegation and clear communication.
  • Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Facilitated smooth store operations during manager absences, ensuring continuity of service.
  • Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Processed and stocked merchandise in accordance with store standards.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.

Key Holder/Lead Sales Associate

Dollar General
09.2020 - 06.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.

Cashier

Hucks Gas Station
03.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Kmart, Sears Holding
06.2015 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

CNA

Residential Living Center
11.2007 - 04.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Education

High School Diploma -

Flora High School
Flora, IL
05-1995

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Workplace safety
  • Customer service management
  • Bank deposits
  • Staff oversight
  • Alarm systems
  • Daily reporting
  • Safety enforcement
  • Opening and closing coordination
  • Drawer counting
  • Store recovery processes
  • Front end operations
  • Multitasking and prioritizing
  • Retail operations
  • Relationship building
  • Employee training
  • Flexible work schedule
  • Adaptable to changing demands
  • Sales floor organization
  • Handling complaints
  • Team building and motivation
  • Basic mathematics
  • Cash handling and reconciliation
  • Store reset and recovery
  • POS terminal operation
  • Decision-making
  • Superior work ethic

Timeline

Key Holder/Lead Sales Associate

Dollar General
04.2023 - 02.2024

Key Holder/Lead Sales Associate

Dollar General
09.2020 - 06.2022

Cashier

Hucks Gas Station
03.2019 - 08.2020

Cashier

Kmart, Sears Holding
06.2015 - 04.2018

CNA

Residential Living Center
11.2007 - 04.2015

High School Diploma -

Flora High School

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Belinda Manteufel