Belinda Martinez
Duncanville,Texas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Operation Team Leader
Academy Sports And Outdoors
10.2021 - Current
- Disciplined and motivated staff to achieve challenging objectives.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Motivated and trained employees to maximize team productivity.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Assistant Manager
McDonald’s
07.2015 - 09.2021
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Managed opening and closing shift kitchen tasks.
- Trained and assisted new kitchen staff members.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
Manager
Cheveron
04.2006 - 04.2015
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Manager
Shoe Show Mega Store
04.2000 - 04.2002
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Columbia County High School
Lake City Florida 05.1998
Skills
- Directing Team Members
- Government Rules and Regulations
- Customer Relationship Development
- Cycle Counting
- Desktops, Laptops and Mobile Devices
- Job Assignments
- Team Training
- Cultivating Productive Relationships
- Orientation and Onboarding
- Waste Management and Reduction
- Manage Operations
- Management
- Cash Register Counting
- Inventory Coordination
- Operational Efficiency and Safety
- Maintaining Clean Work Areas
- Task Delegation
- Budgeting and Cost Control Strategies
- Theft Procedures Establishment
- Guest Relations
- Motivational Leadership
- Work Schedule Creation
- Guest Experiences
- Hiring and Onboarding
- Employee Development
- Inventory Tracking and Management
- Employee Relationships
Timeline
Operation Team Leader
Academy Sports And Outdoors
10.2021 - Current
Assistant Manager
McDonald’s
07.2015 - 09.2021
Manager
Cheveron
04.2006 - 04.2015
Assistant Manager
Shoe Show Mega Store
04.2000 - 04.2002
High School Diploma -
Columbia County High School