Belinda Martinez
Red Rock,TX
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and pharmacy operations at CVS Caremark Pharmacy. Proven ability to enhance client relations through empathy and effective communication. Skilled in data entry and workflow optimization, consistently improving efficiency and patient satisfaction in fast-paced environments.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
21
21
years of professional experience
Work History
Veteniery Receptionist
Bastrop Vet Hospital
06.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Rural Carrier Associate
United States Post Office
05.2017 - 12.2018
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Signed and received mail with signature requirements upon delivery and loading.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
Government Contract Employee
United States Post Office
06.2016 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Tasked at all custodial and minor maintenance of the facility.
Customer Service Phone Representative
Lamps Plus
02.2015 - 10.2015
- Worked remotely providing customer service and purchase order coordination between buyer and company.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Delivered consistent high-quality service under pressure during peak call times, demonstrating adaptability and resilience in a fast-paced work environment.
- Supported sales efforts through cross-selling of additional products or services based on customer needs identified during calls where appropriate opportunities presented themselves.
- Reduced call wait times for customers by efficiently managing high call volumes and prioritizing tasks effectively.
Pharmacy Technician
CVS Caremark Pharmacy
10.2011 - 04.2013
- National Certification-PTCB
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Pharmacy Technician
San Diego VA Medical Center
02.2007 - 12.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Exhibit working knowledge of CHCS/VISTA profile management as well as work ScriptPro, Pharmacy 2000 and Kirby lester.
Pharmacy Technician
Naval Hospital Lemoore
02.2004 - 01.2007
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Some College (No Degree) - Psychology
California State Northridge
Northridge, CASkills
- Organization skills
- Telephone skills
- Data entry
- Empathy and rapport building
- Verbal and written communication
- Goal-oriented mindset
- Customer/Client relations
- Objection handling
- Appointment scheduling
- Customer relationship building
- Multi-line telephone operation
- Customer service management
- Document management
- Business forecastingpha
- Professional demeanor
- Confidentiality and HIPAA
- Workflow optimization
- Pharmacy ethics
- Pharmacy and customer records management
- Interpreting and processing medication orders
Timeline
Veteniery Receptionist
Bastrop Vet Hospital
06.2019 - Current
Rural Carrier Associate
United States Post Office
05.2017 - 12.2018
Government Contract Employee
United States Post Office
06.2016 - 07.2017
Customer Service Phone Representative
Lamps Plus
02.2015 - 10.2015
Pharmacy Technician
CVS Caremark Pharmacy
10.2011 - 04.2013
Pharmacy Technician
San Diego VA Medical Center
02.2007 - 12.2009
Pharmacy Technician
Naval Hospital Lemoore
02.2004 - 01.2007
Some College (No Degree) - Psychology
California State Northridge
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