Belinda Middleton
Lancaster,TX
Summary
Accomplished professional with a proven track record at IBM, blending problem-solving skills and empathy to enhance customer satisfaction and streamline operations. Excelled in roles requiring creative thinking and collaboration, notably reducing accounts receivable balances and fostering academic growth. Skilled in verbal communication and teamwork, consistently achieving trusted performance and positive outcomes.
Overview
23
23
years of professional experience
Work History
Tutor
The Confidence Group
2022.11 - 2023.05
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce far of failure.
Substitute Teacher
Life School
2018.08 - 2021.05
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Account Receivable Specialist
Amalgamated Credit/ IBM
2014.08 - 2016.01
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Customer Service Representative
Nieman Marcus National Service Center
2006.07 - 2014.08
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Wells Fargo Dealer Services
2006.07 - 2011.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Contract Specialist
IBM
1999.12 - 2005.09
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Ensured compliance with industry regulations by thoroughly reviewing contact records before closing cases.
- Collaborated with team members to develop new strategies for enhancing the customer experience.
Education
Associate of Arts - Organizational Leadership
Grace Christian University
Grand Rapids, MI06.2020
Associate of Arts - Management
Cedar Valley College
Lancaster, TX06.2011
Skills
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
- Verbal and written communication
Timeline
Tutor
The Confidence Group
2022.11 - 2023.05
Substitute Teacher
Life School
2018.08 - 2021.05
Account Receivable Specialist
Amalgamated Credit/ IBM
2014.08 - 2016.01
Customer Service Representative
Nieman Marcus National Service Center
2006.07 - 2014.08
Customer Service Representative
Wells Fargo Dealer Services
2006.07 - 2011.07
Customer Contract Specialist
IBM
1999.12 - 2005.09
Associate of Arts - Organizational Leadership
Grace Christian University
Associate of Arts - Management
Cedar Valley College
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