Belinda Mishika Tshibangu
Bedford,TX
Summary
Certified IT candidate with two years of experience as a Technician and over 5 years in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration and equipment maintenance. Eager to apply skills and abilities in a technical environment, meeting demands of both customer and management. Bilingual in French and English.
Overview
13
13
years of professional experience
Work History
Shipping Associate
Amazon
Irving, Texas
02.2020 - Current
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Assisted staff in shipping processes such as proper handling and storage.
- Packed and labeled boxes with maximum efficiency.
Repair Technician
GameStop
Grapevine, TX
08.2018 - Current
- Conduct diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Dismantle equipment to access, remove and replace defective parts to maintain operability
- Calibrate devices to optimize performance and maintain longevity of equipment
- Enhance customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Resolve controller, Ps4and Ps3 system issues through implementation of troubleshooting techniques
- Operate POS system to process cash and credit card transactions
Cell Phone Technician
S&B Industry,Inc
Fort Worth, TX
06.2018 - 08.2018
- Inspected systems, diagnosed problems and developed optimal solutions
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices
- Removed damaged components, assessed faults and repaired/replaced with new parts
- Provided optimal customer services and managed work in fast paced environment
Quality Control Technician
Asteelfash
Morrisville, NC
02.2018 - 06.2018
- Evaluated samples against standards by completing measurements, visual inspections and other tests
- Performed quality control inspections at customer sites to determine alignment with safety regulations
- Analyzed accuracy of production, testing equipment and engineering drawings to formulate corrective action plans
- Trained how to tests on proper equipment use and product testing procedures
Production Worker
Circle Graphics
Raleigh, NC
12.2014 - 02.2018
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Monitored processes to avoid overloading and keep machinery functioning properly
- Reviewed incoming materials and compared to documentation to check accuracy and quality
- Assembled components into finished product and performed quality inspection to clear for shipment
Customer Service Representative
All State Clothing
Johannesburg, South Africa
01.2012 - 09.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
Education
Master of Science - Law Economic And Social
University of Lubumbashi
DR Congo09.2009
Information Technology Security Administrator Program - undefined
MyComputerCareer
Skills
- Excellent Customer Service
- Ability to troubleshoot
- Equipment maintenance proficiency
- Excellent diagnostic skills
- QA Tools
- Excellent problem-solving abilities
- Oral and Written communication
- Demonstrates Leadership
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Shipping Associate
Amazon
02.2020 - Current
Repair Technician
GameStop
08.2018 - Current
Cell Phone Technician
S&B Industry,Inc
06.2018 - 08.2018
Quality Control Technician
Asteelfash
02.2018 - 06.2018
Production Worker
Circle Graphics
12.2014 - 02.2018
Customer Service Representative
All State Clothing
01.2012 - 09.2014
Master of Science - Law Economic And Social
University of Lubumbashi
Information Technology Security Administrator Program - undefined
MyComputerCareer
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