Belinda Morgan
St Louis,MO
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Dispatcher
First Student Transportation
Kirkwood , MO
08.2022 - Current
- Dispatched drivers to appropriate routes and charters.
- Handeled customer complaints related to service issues or delays.
- Maintained logs of incoming calls .
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Worked with local law enforcement agencies when responding to incidents in progress.
- Updated records of driver locations, delays, and cancellations.
- Identified locations and needs of drivers to accurately send assistance.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Addressed questions, problems or requests for service .
- Relayed work orders, messages or information using telephones or two-way radios.
- Dispatched technicians and service vehicles to locations using radios or telephones.
Bus Monitor
First Student Transportation
Kirkwood , MO
08.2001 - Current
- Monitored passenger behavior to ensure safety of all riders.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Accompanied driver and children on bus route to keep students safe and protected.
- Protected students from physical and verbal bullying.
- Kept personal and medical details of each student confidential by adhering to established protocols.
- Helped drivers monitor and manage student actions to maintain bus safety.
- Performed inspections before and after each trip.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Assisted with loading and unloading of riders in need of extra support.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Determined and adjusted seating arrangements to address behavioral or safety concerns.
Education
GED -
Meramec Community College
Kirkwood , MO09-2010
Skills
- Call dispatching
- Emergency response
- Customer service
- Incident reporting
- Time management
- Dispatching procedures
- Stress tolerance
- Prioritizing calls
- Radio communication
- Customer relations
- Attention to detail
- Active listening
- Call handling
Timeline
Dispatcher
First Student Transportation
08.2022 - Current
Bus Monitor
First Student Transportation
08.2001 - Current
GED -
Meramec Community College