Summary
Overview
Work History
Education
Skills
Authorization
Affiliations
Certification
Timeline
Generic

Katelynn Root

Hickory,NC

Summary

Adaptable professional with strong problem-solving capabilities, clear communication skills, and the ability to stay calm under pressure. In previous roles, I have enhanced operational efficiency significantly while maintaining high standards of safety. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatcher

Allied Universal
02.2023 - 10.2023
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Police Officer

G4S secure solutions
07.2016 - 02.2023
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Increased public awareness of local resources by organizing and promoting community events.
  • Served as a liaison between the judicial system and community organizations to address public concerns regarding the justice system.

Education

Certification in Basic Law Enforcement Training -

Mitchell Community College
Statesville, NC
12.2015

Some College - Criminal Justice

Wilkes Community College
Wilkesboro, NC
05.2015

High school diploma -

North Iredell High School
Statesville, NC
05.2011

Skills

  • Call dispatching
  • Emergency response
  • Report writing
  • Critical thinking
  • Communication skills
  • Situation assessment
  • Time management
  • Team collaboration
  • Data entry
  • Conflict resolution
  • Training coworkers
  • Interpersonal skills
  • Policy adherence
  • Verbal and written communication
  • Decision-making
  • Active listening
  • Critical thinker
  • Schedule management
  • Workflow prioritization
  • Attention to detail
  • Multitasking and organization
  • Record keeping
  • Radio communication
  • Vehicle coordination
  • Dispatching field personnel
  • Stress tolerance
  • Customer relations

Authorization

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Volunteer at Piedmont Animal Rescue since 2012

Certification

  • Basic Law Enforcement Certification. 2015

Timeline

Dispatcher

Allied Universal
02.2023 - 10.2023

Police Officer

G4S secure solutions
07.2016 - 02.2023

High school diploma -

North Iredell High School

Certification in Basic Law Enforcement Training -

Mitchell Community College

Some College - Criminal Justice

Wilkes Community College

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