Belinda Ponce
Sioux Falls,SD
Summary
Highly skilled professional with strong background in customer service and administrative tasks. Poised to excel in pivotal role. Recognized for exceptional communication, adaptability, and reliability in fast-paced environments. Proficient in managing front desk operations, coordinating with team members, and consistently delivering results that enhance guest experiences. Demonstrated ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Hills Hospitality Management
06.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Assisted in training new front desk agents, sharing best practices and procedures.
Babysitter
Self-employed
06.2022 - 11.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Front Desk/Night Auditor
Quality Inn-Keystone
04.2021 - 07.2021
- Perform nightly duties as required by Choice Hotels policies and regulation
- Perform scheduled night auditing based on owner's requirements
- Schedule housekeeping and laundry personnel's duties for each day as needed based on amount of guests
- Assign rooms depending on guess request or rooms for tour buses
- Take payments from guests and also make deposits to maintaining tilt at its right amount
- Help with laundry and housekeeping duties as needed
- Excel at providing customer service to guests
Customer Service Representative
Total Card Inc
07.2018 - 07.2020
- Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Take inbound and outbound calls, help customers with payments and account information on their credit card and auto loans
- Dealt with return mail and help on the bankruptcy department when needed
Front Desk Clerk/Night Auditor
Quality Inn and Suites-Hill City
03.2016 - 11.2017
- Perform nightly duties as required by Choice Hotels policies and regulation
- Perform scheduled night auditing based on owner's requirements
- Schedule housekeeping and laundry personnel's duties for each day as needed based on amount of guests
- Assign rooms depending on guess request or rooms for tour buses
- Take payments from guests and also make deposits to maintain tilt at its right amount
- Help with laundry and housekeeping duties as needed
- Excel at providing customer service to guests
Front Desk Clerk
Quality Inn and Suites-Keystone
05.2017 - 10.2017
- Schedule housekeeping and laundry personnel's duties for each day as needed based on amount of guests
- Assign rooms depending on guess request or rooms for tour buses
- Take payments from guests and also make deposits to maintain tilt at its right amount
- Help with laundry and housekeeping duties as needed
- Excel at providing customer service to guests
Server/Hostess
Sabor a Mexico
06.2015 - 11.2016
- Provide excellent customer service to customers at all time
- Ensure guests orders are correct at the time of serving
- Greet customers in a timely manner when they are entering the restaurant
- Attend all customers within reasonable amount of time
- Help Manager balance drawers at end of shift
Front Desk Clerk/Night Auditor
Holiday Inn
08.2013 - 11.2014
- Perform nightly duties as required by IHG policies and regulation
- Perform scheduled night auditing based on owner's requirements
- Schedule housekeeping and laundry personnel's duties for each day as needed based on amount of guests
- Help with laundry and housekeeping duties as needed
- Assign rooms depending on guess request or rooms for tour buses
- Take payments from guests and also make deposits to maintain tilt at its right amount
- Excel at providing customer service to guests
Front Desk Clerk/Housekeeper/breakfast lady
Econo Lodge
04.2013 - 10.2013
- Made sure rooms were clean and tidy for guest before they arrive
- Inspect that breakfast room was clean and food was up to date and help people if they need it assistance in the breakfast area
- Take payments from guest made sure rooms were assign depending on guest request or tour needs
- Check in and out guest
- Fold bed shits, towels, etc and made sure laundry was done
Housekeeper/Laundry
SUPER 8 MOTELS
05.2012 - 09.2012
- Ensure the rooms are up to hotel policies and standards for cleanliness
- Clean rooms in a timely fashion
- Complete laundry for bed sheets among other items
- Provide excellent customer service in correcting a guest issue in a timely manner
Education
High school or equivalent -
Hill City High School
Hill City, SD05-2013
Skills
- Customer Assistance
- Desktop support
- Guest Services Coordinator
- Microsoft Office
- Account reconciliation
- Auditing
- Guest Services
- Scheduling
- Accounts payable
- Night Audit
- Communication skills
- Accounts receivable
- Supervising
- Organizational skills
- Reservation processor
- Payment processing
- Bilingual fluency in Spanish
Additional Information
Ready to learn and grow new skills.
Most of my jobs have been seasonal since I used to live in a tourist town but I'm looking forward to settle in Sioux falls.
I'm able to manage challenges,conflicts and self-tasks.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Hills Hospitality Management
06.2024 - 10.2024
Babysitter
Self-employed
06.2022 - 11.2023
Front Desk/Night Auditor
Quality Inn-Keystone
04.2021 - 07.2021
Customer Service Representative
Total Card Inc
07.2018 - 07.2020
Front Desk Clerk
Quality Inn and Suites-Keystone
05.2017 - 10.2017
Front Desk Clerk/Night Auditor
Quality Inn and Suites-Hill City
03.2016 - 11.2017
Server/Hostess
Sabor a Mexico
06.2015 - 11.2016
Front Desk Clerk/Night Auditor
Holiday Inn
08.2013 - 11.2014
Front Desk Clerk/Housekeeper/breakfast lady
Econo Lodge
04.2013 - 10.2013
Housekeeper/Laundry
SUPER 8 MOTELS
05.2012 - 09.2012
High school or equivalent -
Hill City High School
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