Belinda Quiroz

• Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
• Demonstrated strong attention to detail when handling customer returns or exchanges, ensuring accurate processing and swift resolution of issues to maintain high levels of client satisfaction.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Noted unsafe components inside packages and discussed concerns with supervisors.
• Met or exceeded daily performance goals through consistent focus on task completion and time management.

• Educated customers about billing, payment processing and support policies and procedures.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Recorded accurate and efficient records in customer database.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

• Collected and stored specimens and samples to prevent contamination.
• Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
• Managed inventory of testing supplies, maintaining adequate stock levels to meet demand while minimizing waste.
• Maintained client confidentiality by securely handling sensitive information and adhering to privacy laws.
• Documented and verified patient information using laboratory information system.

• Relevant Coursework: Clinicals at The Heart & Vascular Clinic Valley Baptist Harlingen Tx.
• Certifications: Medical Assistant Diploma

General Studies