Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
27
27
years of professional experience
1998
1998
years of post-secondary education
Work History
Brand Ambassador
Coty Prestige
Stansted United Kingdom , UK
12.2017 - 08.2025
Promoted brand awareness through engaging product demonstrations and events.
Trained new team members on brand messaging and promotional strategies.
Assisted in planning and executing promotional campaigns for new product launches.
Maintained knowledge of industry trends to effectively communicate brand benefits.
Provided feedback on customer interactions to improve marketing strategies.
Promoted positive company image through superior customer service experiences.
Conversed with customers to share information about products and services.
Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Gathered customer feedback for product development purposes.
Promotional Staff Member
Blackjack promotions
Stansted airport , UK
08.2013 - 11.2017
Distributed promotional materials and samples to increase brand awareness.
Collaborated with team members to ensure smooth event operations.
Provided feedback on customer interactions to improve future promotions.
Maintained a positive attitude while interacting with diverse audiences.
Monitored inventory levels of promotional items during events.
Adapted to various roles based on event needs and staffing requirements.
Handled cash transactions accurately and efficiently.
Worked closely with other staff members during promotions to ensure a smooth operation.
Maintained an up-to-date knowledge of all promotional items in stock.
Sales Negotiator
W J Meade
Edmonton, UK
03.2004 - 07.2007
Conducted market research to identify potential leads and opportunities.
Resolved client issues promptly to maintain strong relationships and satisfaction.
Developed strong relationships with new and existing clients through regular contact.
Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth, and stress-free closings.
Prepared reports on sales performance metrics for management review.
Provided detailed information on pricing, terms of sale, delivery dates, warranties. to customers.
Ensured that all sales processes were followed according to established guidelines and procedures.
Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Negotiated and closed sales deals with clients to meet monthly targets.
Presented product information in a clear and concise manner to potential customers.
Attended weekly team meetings to discuss progress towards sales goals.
Listened to customer needs to identify and recommend best products and services.
Greeted and assisted customers to foster positive experiences.
Assistant Manager
Ice Teen Collections
Ilford London, UK
03.1998 - 03.2004
Developed training materials to enhance staff knowledge and performance.
Managed staff schedules to optimize resource allocation and productivity.
Facilitated regular team meetings to discuss progress and address concerns.
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Monitored employee attendance records, timekeeping, and payroll information.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Resolved conflicts between team members in an effective manner.
Conducted regular performance reviews for employees to identify areas of improvement.
Maintained accurate records of sales transactions using point-of-sale systems.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Education
Roding Valley High School
Loughton Essex, UK
Skills
Excellent listening and communication skills
Team player
Fast learner
Motivated
Competitive
Hard working
Hitting sales targets
Excellent telephone manners
Highly organised
Empathetic and understanding
Accomplishments
Whilst working with blackjack promotions I was presented with an 110% award for excellent customer service and going above and beyond my duties. I attended an award ceremony and had the privilege of meeting the CEO of blackjack promotions.
Affiliations
In my spare time I like to go running to keep up my fitness levels.