Belinda Robertson

• Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Led team meetings focused on sharing best practices which contributed significantly to overall team success.
• Collaborated with sales, marketing and other internal teams to meet shared goals.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
• Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
• Qualified leads by scheduling introductory discovery meetings and calls.
• Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.
• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
• Conducted market research to discover new leads, opportunities and messaging.
• Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
• Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
• Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
• Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
• Built diverse sales pipeline to exceed quota targets.
• Generated detailed reports on sales performance metrics for senior management review, enabling informed decision-making regarding future strategies.
• Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
• Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
• Liaised with external stakeholders to form strategic partnerships with prospective clients.

• Established a welcoming environment by fostering camaraderie among group members, contributing to increased participant enjoyment.
• Evaluated participant progress regularly, adjusting workout plans as needed to maximize results.
• Collaborated with gym management to develop new programs and classes, increasing membership retention rates.
• Utilized creative music selections during sessions, creating an energetic atmosphere that encouraged maximum effort from participants.
• Enhanced class participation by incorporating diverse group fitness activities and techniques.
• Coordinated schedules with fellow trainers to ensure seamless transitions between classes while maintaining optimal facility usage.
• Assisted in the design of safe yet challenging workout modifications for individuals with physical limitations or medical concerns.
• Contributed to overall gym success by maintaining high standards for cleanliness, organization, and professionalism in all aspects of service delivery.
• Increased class size by marketing group fitness offerings via social media platforms and local outreach initiatives.
• Facilitated regular goal-setting meetings with clients, providing guidance on realistic objectives tailored to their unique abilities.
• Developed strong rapport with clients, leading to high levels of positive feedback and word-of-mouth referrals.
• Conducted engaging group fitness sessions for improved health and wellness outcomes.
• Provided motivation and support for clients, resulting in higher attendance levels and commitment to their fitness goals.
• Maintained up-to-date industry knowledge, ensuring that clients received cutting-edge training methods and advice.
• Promoted healthy lifestyle habits through informative discussions within group sessions, enhancing clients'' holistic wellbeing.
• Boosted client satisfaction by tailoring workout plans to individual needs and goals.
• Implemented effective warm-up and cool-down routines, reducing the risk of injuries among participants.
• Organized special events such as themed workout sessions or charity fundraisers, fostering a sense of community among clients and staff.
• Led dynamic stretching exercises before each class, preparing clients both physically and mentally for the upcoming workout session.
• Educated clients on proper form and technique during workouts, improving overall exercise effectiveness.
• Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
• Developed creative and fun fitness classes to keep participants engaged and motivated.
• Managed group fitness classes of up to Number members.
• Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
• Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
• Led weekly classes for up to Number individuals with consistent participation and positive feedback.
• Planned and executed group fitness sessions with warm-ups and cool-downs.
• Created structured and innovative fitness programs to be executed in small to large group atmospheres.
• Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
• Performed regular assessments of participant fitness levels and progress toward performance goals.
• Monitored participant progress and provided positive reinforcement to support goal achievement.
• Encouraged and motivated participants to persevere through challenges to achieve new goals.
• Collaborated with other instructors to create effective class designs focused on participant feedback.
• Demonstrated proper form and technique to prevent injury.
• Motivated participants through one-on-one instruction and positive feedback.
• Implemented new and creative exercise routines to keep participants motivated.
• Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
• Adapted classes to meet needs of participants with varying fitness levels.
• Encouraged participants to stay motivated and reach fitness goals.
• Assisted individuals in setting achievable fitness goals, monitoring progress for success.
• Promoted safe and inclusive environment for club clients and members.
• Set up and broke down equipment before and after classes.

• Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
• Led weekly classes for up to Number individuals with consistent participation and positive feedback.
• Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
• Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
• Created structured and innovative fitness programs to be executed in small to large group atmospheres.
• Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
• Planned and executed group fitness sessions with warm-ups and cool-downs.
• Advocated the importance of proper nutrition and hydration in conjunction with a well-rounded exercise regimen, helping clients achieve lasting results through a comprehensive approach to wellness.
• Encouraged and motivated participants to persevere through challenges to achieve new goals.
• Received consistently positive feedback from participants regarding class structure, content, and delivery style.
• Collaborated with other instructors to create effective class designs focused on participant feedback.
• Piloted successful weight-loss challenge that encouraged healthy competition and camaraderie among participants.
• Designed and conducted workshops on fitness, nutrition, and wellness, enriching community's health knowledge.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Conducted performance evaluations and provided constructive feedback to employees.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Volunteered to help with special projects of varying degrees of complexity.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Personal Training

Provided guidance on exercise techniques for optimal results.

Personal Training and Small Group Personal Training Clasess

Teaching Group fitness Classes, indoor Cycling , TRX , Stephen Aerobics, Zumba, Boston, LESS Mills Body Pump, Yoga, Booty Class ,HIT clases , Pilates, Personal Training.

• Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
• Led weekly classes for up to Number individuals with consistent participation and positive feedback.
• Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
• Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
• Developed creative and fun fitness classes to keep participants engaged and motivated.
• Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
• Enhanced client satisfaction through the customization of workout plans based on individual needs and goals.
• Managed group fitness classes of up to Number members.
• Implemented varied teaching methods to accommodate diverse learning styles among participants, maximizing engagement during each session.
• Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
• Improved class attendance by creating innovative and engaging group fitness routines.
• Continuously updated personal knowledge of industry trends and best practices, ensuring the provision of cutting-edge instruction techniques.
• Increased member retention by fostering a supportive and motivating exercise environment.
• Participated in regular staff meetings to discuss progress towards targets, addressing challenges collaboratively for optimal results across all classes offered at the facility.
• Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike.
• Performed regular assessments of participant fitness levels and progress toward performance goals.
• Created structured and innovative fitness programs to be executed in small to large group atmospheres.
• Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
• Planned and executed group fitness sessions with warm-ups and cool-downs.
• Monitored participant progress and provided positive reinforcement to support goal achievement.
• Advocated the importance of proper nutrition and hydration in conjunction with a well-rounded exercise regimen, helping clients achieve lasting results through a comprehensive approach to wellness.
• Encouraged and motivated participants to persevere through challenges to achieve new goals.
• Received consistently positive feedback from participants regarding class structure, content, and delivery style.
• Assisted clients in setting realistic fitness goals, providing guidance and support throughout their progress journey.
• Collaborated with other instructors to create effective class designs focused on participant feedback.
• Piloted successful weight-loss challenge that encouraged healthy competition and camaraderie among participants.
• Designed and conducted workshops on fitness, nutrition, and wellness, enriching community's health knowledge.
• Developed and implemented system for tracking participant progress, enabling more personalized workout adjustments.
• Negotiated with equipment suppliers to upgrade gym facilities, enhancing workout experience for participants.
• Boosted participant retention rates with personalized feedback and encouragement.
• Customized workout plans to accommodate participants' varying fitness levels and health concerns.
• Implemented safety protocols to minimize injuries during classes, ensuring safe workout environment.
• Organized and led outdoor fitness events, expanding program's reach and participant engagement.
• Conducted regular assessments to monitor participant progress and adjust programs accordingly.
• Diversified class offerings to include stress-reduction techniques such as yoga and meditation, addressing broader range of participant needs.
• Established partnerships with local businesses to offer wellness programs, extending impact of fitness initiatives.
• Collaborated with nutritionists to integrate dietary advice into fitness programs, enhancing overall participant well-being.
• Improved class attendance by implementing flexible schedule that accommodated participants' varying availabilities.
• Developed mentorship initiative for new instructors, elevating quality and standardization of fitness classes.
• Fostered supportive and motivating environment, leading to noticeable improvement in participant fitness levels.
• Utilized feedback from participants to continually refine and improve fitness curriculum.
• Increased community awareness of fitness classes through effective social media marketing strategies.
• Enhanced class engagement by introducing variety of new fitness programs tailored to different skill levels.
• Streamlined class scheduling and registration processes, making it easier for participants to join and remain committed.
• Led high-energy group fitness sessions to promote health and wellness among participants.
• Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
• Adapted classes to meet needs of participants with varying fitness levels.
• Implemented new and creative exercise routines to keep participants motivated.
• Promoted safe and inclusive environment for club clients and members.
• Used music to motivate and energize classes.
• Educated participants on proper nutrition and healthy lifestyle habits.
• Assisted with marketing and promoting of classes and services.
• Assisted individuals in setting achievable fitness goals, monitoring progress for success.
• Demonstrated proper form and technique to prevent injury.
• Set up and broke down equipment before and after classes.
• Motivated participants through one-on-one instruction and positive feedback.
• Led aerobics, yoga, core strength and kickboxing classes.
• Created comprehensive fitness programs tailored to needs and goals of each individual.
• Provided emergency first aid and CPR as needed.
• Collaborated with other fitness professionals to develop and implement new programs.
• Encouraged participants to stay motivated and reach fitness goals.
• Counseled participants on nutrition to help reach fitness goals.
• Promoted fitness classes to boost gym attendance.
• Developed and implemented fitness assessment system to evaluate progress of participants.