Belinda Robinson
Shreveport,LA
Summary
Seeking Customer Service Representative role with 15 years of experience. Expertise in managing inbound/outbound calls, resolving concerns, and recommending products. Exceeded service requirements at Teleperformance; adept in payment processing and insurance tracking at Assurant.
Overview
17
17
years of professional experience
Work History
Customer Engagement Representative
GDiT
Bossier City, LA
06.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified opportunities to upsell or cross-sell products and services, resulting in increased revenue generation while satisfying customer requirements fully.
- Utilized CRM software effectively for tracking interactions, ensuring seamless communication throughout the organization regarding customer needs and concerns.
- Implemented feedback-driven improvements for an enhanced customer experience.
- Managed a high volume of inbound calls to provide timely assistance for customers'' needs.
- Maintained thorough documentation of all customer interactions for reference in future engagements or escalations as necessary.
Customer Service Representative
Conduent
09.2023 - 01.2025
- Provided exceptional customer support by addressing inquiries, resolving issues, and maintaining a high level of service satisfaction for clients at Conduent.
- Work From Home
Insurance Tracker
Assurant
Shreveport, LA
08.2022 - 08.2023
- Maintained accurate records of homeowners insurance policies, ensuring timely updates and account management for a mortgage service provider.
- Processed insurance payments efficiently, adhering to financial guidelines and deadlines.
- Facilitated communication between insurance agencies and clients, contributing to enhanced customer service and operational collaboration.
Customer Service Representative
Teleperformance
Shreveport, LA
06.2018 - 08.2023
- Addressed customer inquiries and resolved issues through both inbound and outbound call management, ensuring a high level of service.
- Developed personalized repayment plans aligning with individual customer financial circumstances to facilitate effective account management.
- Informed customers about products and services, enhancing their understanding and matching them with relevant options.
- Directed complex inquiries to specialized departments or personnel, maintaining workflow efficiency and customer satisfaction.
Pawn Broker
Cash America
Shreveport, LA
01.2015 - 07.2018
- Assessed and assigned values to a diverse range of merchandise, ensuring accurate pricing based on market trends and item conditions.
- Facilitated financial services by providing collateral-based loans, effectively managing risk while offering short-term financial solutions to customers.
- Maintained compliance with industry-specific legal requirements, while also organizing merchandise displays to maximize retail appeal and sales potential.
Cook/Clerk
Caddo Parish School Board
Shreveport, LA
01.2009 - 01.2015
- Prepared and cooked menu items using commercial kitchen equipment, ensuring timely availability of dishes.
- Managed ingredient preparation and side item packaging to streamline service during peak hours.
- Maintained cleanliness and organization, washing dishes, utensils, and food service areas to uphold hygiene standards.
- Monitored and restocked service areas, including bar garnishes and supplies, while ensuring food was served at proper temperatures and appeared fresh.
Caregiver
08.2014 - 12.2014
- Managed food preparation and presentation, ensuring quality and adherence to safety standards, while maintaining proper serving temperatures and fresh appearance of menu items.
- Facilitated efficient service by restocking essential bar supplies and assisting in the distribution of main dishes during peak service times.
Education
High School Diploma - General Studies
Eisenhower High School
Rialto, CA05.1996
Skills
- Conflict Resolution
- Customer Service
- Food Preparation
- Quality Assurance
- Personal Care Services
Timeline
Customer Engagement Representative
GDiT
06.2024 - Current
Customer Service Representative
Conduent
09.2023 - 01.2025
Insurance Tracker
Assurant
08.2022 - 08.2023
Customer Service Representative
Teleperformance
06.2018 - 08.2023
Pawn Broker
Cash America
01.2015 - 07.2018
Caregiver
08.2014 - 12.2014
Cook/Clerk
Caddo Parish School Board
01.2009 - 01.2015
High School Diploma - General Studies
Eisenhower High School