Belinda Williams
Entry Level Accountant
Angier,NC
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Adept at managing budgets, payroll, invoicing and all other general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Fastidious in tracking all expenses and reconciling accounts.
Overview
31
31
years of post-secondary education
16
16
years of professional experience
Work History
Program Specialist Lead, Training
Comcast
Work From Home, NC
2020.08 - Current
- Tracked attendance and progress against goals for each participant.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Eliminated process gaps by implementing new methods of standardized training.
- Gathered and organized supplementary material to support structured lessons.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Monitored participant workflow and behaviors throughout training process.
Retention Specialist
Comcast
Work From Home , NC
2020.03 - Current
- Documented performance review schedule and monitored management for timely completion.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
- Adhered to appropriate legal scripting when required.
Account Billing Specialist
Comcast
Work From Home, NC
2020.03 - 2020.06
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Applied over 100 payments per week.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Ambassador Resource Specialist/Program Specialist
Abbott Laboratories
Work From Home, NC
2016.11 - 2019.06
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Identified process improvements in day-to-day functioning of department.
- Provided expertise for clinical support and services such as WIC.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Promoted available resources and connected individuals with services.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Transition Training Facilitator
Wake County Public School System
Cary, NC
2004.11 - 2015.08
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Administered assessments before, during and after courses.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Gathered data about course success and participant experiences to help with future course planning.
- Coordinated travel arrangements for trainers.
- Compiled training handbook and related course materials.
IT Technician
Solectron/Flextronics
RTP, NC
2007.05 - 2008.05
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Education
Bachelor of Accountancy -
Strayer University
Washington, DC 2019.09 - Current
Associate of Science -
Wake Technical Community College
Raleigh, NC 2011.08 - 2013.05
Diploma -
Mitchells Hairstyling Academy
Cary NC High School Diploma -
Southeast Raleigh High School
Raleigh, NC 1997.08 - 2000.06
Fuquay-Varina High School
Fuquay-varina, NC 1996.08 - 2021.06
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Student rapport
Group and individual instruction
Course planning
Proficient in Wordpress, Publisher, Word, Excel, Quickbooks, Oracle, Lotus Notes, VPN, ACSR
Performance assessments
Payment collection
Materials Preparation
First aid
Program development
Skill Development
Goal-setting
Remote Learning
Program Management
Process improvements
Hiring and recruitment knowledge
Proactive mindset
Generating schedules
Strategic Planning
Peripheral Repair
Desktop Technical Support
Help Desk Operations
Debugging
Application installations
Network component installations
Technical Analysis
Help desk support
Hardware and software installation
Desktop and laptop installations
Virus and malware prevention
Operating system testing
Technical Support
Email account set up
Web Security
Account reconciliation specialist
Intuit QuickBooks specialist
Tax accounting specialization
Schedule Management
Tax law understanding
Financial Management
Administrative support
Budget Analysis
Budgeting
Bookkeeping
Cosmetology
Male and female haircutting knowledge
Clear communication
Relationship building and management
Bleaching, dyeing and tinting
Advanced cosmetology trained
Wig cleaning and styling
Hair conditioning and styling
Hair coloring expert
QuickBooks proficiency
Customer service
Customer consultation
Sales expertise
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Program Specialist Lead, Training
Comcast
2020.08 - Current
Retention Specialist
Comcast
2020.03 - Current
Account Billing Specialist
Comcast
2020.03 - 2020.06
Bachelor of Accountancy -
Strayer University
2019.09 - Current
Ambassador Resource Specialist/Program Specialist
Abbott Laboratories
2016.11 - 2019.06
Associate of Science -
Wake Technical Community College
2011.08 - 2013.05
IT Technician
Solectron/Flextronics
2007.05 - 2008.05
Transition Training Facilitator
Wake County Public School System
2004.11 - 2015.08
High School Diploma -
Southeast Raleigh High School
1997.08 - 2000.06
Fuquay-Varina High School
1996.08 - 2021.06
Diploma -
Mitchells Hairstyling Academy