BELINDA WILLIAMS
HOUSTON,TX
Summary
Customer focused individual who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. Delivering consistent customer service to ensure client satisfaction and service improvement. Experienced Office Manager and administration professional with 7+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
14
14
years of professional experience
Work History
Caregiver, Special Needs
Imagine Enterprises
BROOKSIDE VILLAGE, PEARLAND TX
07.2013 - Current
- Assisted individuals with daily living activities and personal care.
- Supported communication skills through interactive activities and social engagement.
- Maintained a safe and clean environment to promote well-being and comfort.
- Collaborated with families to address concerns and enhance care strategies.
- Documented daily progress notes to track client development and behaviors.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
Administrative Office Manager
BP OMEGA HOMECARE, LLC
Katy, TX
05.2016 - 02.2023
- Provides direct management at BP OMEGA HOMECARE; disciplining and completing performance evaluations
- Ensures adequate staffing coverage for the provision of services on a day-to-day basis
- Motivates associates through staff appreciation, recognition, and incentive programs
- Promotes positive associate relations and resolves grievances
- Ensures that community and corporate policies are disseminated and followed by BP OMEGA HOMECAREW (Home Care Agency) associates
- Ensures effective Quality Assurance Program
- Coordinates clinical services for the agency, if applicable, and per state regulations
- Responsible for the billing and scheduling of services or the delegation of such tasks
- Coordinates alternative resources for associates and families
- Manages documentation process to ensure completeness, accuracy, timeliness, and compliance with guidelines
- Complies with all Safety and Infection Control, Universal Precautions, and OSHA standards
- Maintains current knowledge of national and state requirements for scope of practice, supervision, credentialing, and ongoing competency
- Consistently demonstrates sound judgment in the evaluation, planning, implementation, and follow-up of BP OMEGA HOMECARE (Home Care Agency) agencies
- Maintains positive relationships and rapport with coworkers, residents, family members and community personnel
- Participates in the following community committees as appropriate:
- Participates in handling “on call” duties after hours and weekends
- Responds to calls after hours and weekends in a timely manner
- Available to staff working after normal business hours as a resource and manager.
Office Manager
NOEL HOME HEALTH AGENCY
01.2012 - 06.2016
- Answer the telephone and perform intakes
- Initiate the hiring process for caregivers including processing application, background screening, interviewing, and reference validation
- Orients caregivers and maintains current caregiver files in accordance with policies and procedures
- Record employee information such as personal data in QuickBooks, Vesta, and Turbo
- Enters, maintains, and corrects clients, employee, payroll, Vesta Biller, issuing all clients vesta devices and related accounting data in the computer
- Visit prospective clients/clients after referrals are made to introduce the agency as well as the staffing team (office)
- Schedule shifts by matching caregiver qualifications and availability to client’s needs
- Supervises caregivers and completes performance approvals from PHC (TMHP), HMO, and TX CHILDREN
- EVV daily for all employees, inputting Authorization information in vesta for new and updating current clients, email check stubs to caregivers, faxing all 2067 forms on clients that are hospitalized, expired, or making complaints.
Education
Bachelor of Science - BUSINESS MANAGEMENT, GENERAL OFFICE SPECIALIST
University of Houston - Downtown
Houston, TXAssociate of Applied Science - APPLIED SCIENCE / GENERAL OFFICE SPECIALIST, BUSINESS TECHNOLOGY
ASSOCIATES, HOUSTON COMMUNITY COLLEGE
STAFFORD06-2011
Skills
Vesta, Vesta Biller, Turbo, Access, Excel,Data Entry, DRGs, Document Control, EPIC, Microsoft Office, Outlook, PowerPoint, typing (120 wpm), Word, Windows, INTUIT, QUICKBOOKS, Scanning Documents, Payroll, Billing, scan, route incoming and outgoing mail, Customer Service,AO/EMR/ISP/ADLS BACKGROUND CHECK, ADP, TMHP BILLING,Care plan management, Progress documentation,Patient assessments, Care plan adherence, QAPI, Safety awareness, State regulations, COVID-19 safety policies, HIPAA compliance, Client documentation Incident reporting
Care plan assessment
Timeline
Administrative Office Manager
BP OMEGA HOMECARE, LLC
05.2016 - 02.2023
Caregiver, Special Needs
Imagine Enterprises
07.2013 - Current
Office Manager
NOEL HOME HEALTH AGENCY
01.2012 - 06.2016
Bachelor of Science - BUSINESS MANAGEMENT, GENERAL OFFICE SPECIALIST
University of Houston - Downtown
Associate of Applied Science - APPLIED SCIENCE / GENERAL OFFICE SPECIALIST, BUSINESS TECHNOLOGY
ASSOCIATES, HOUSTON COMMUNITY COLLEGE