Belitza Burgos
Orange Park,FL
Summary
Detail-oriented Correctional Officer transitioning into Crime Scene Investigation with hands-on experience securing incident scenes, preserving evidence integrity, and documenting critical events within a correctional environment. Skilled in chain of custody procedures, detailed report writing, conducting thorough searches, and working closely with investigative staff.
Bring strong observational skills, professionalism under pressure, and a solid understanding of criminal behavior, facility security, and investigative protocol. Committed to accuracy, scene integrity, and supporting thorough, unbiased forensic investigations.
Overview
11
11
years of professional experience
Work History
Correctional officer
Jacksonville Sheriff's Office
Jacksonville, Florida
06.2025 - Current
- Enforced facility rules, regulations, and security procedures to maintain order and ensure inmate and staff safety.
- Conducted routine headcounts, cell inspections, and facility patrols to identify safety hazards, contraband, or policy violations.
- Supervised inmate movement, recreation, visitation, and daily activities, while maintaining strict accountability.
- Responded to emergencies, including altercations, medical incidents, and security breaches, using approved de-escalation and response protocols.
- Monitored inmate behavior to identify signs of conflict, mental health concerns, or potential security risks.
- Performed searches of individuals, cells, and dayrooms to prevent the possession of unauthorized items.
- Prepared detailed incident reports, disciplinary documentation, and daily logs in compliance with departmental standards.
- Escorted inmates within the facility and during external transport, while maintaining secure custody.
- Operated security equipment such as radios, surveillance systems, restraints, and detection devices.
- Supported rehabilitation efforts by enforcing program schedules, promoting positive behavior, and encouraging rule compliance.
- Collaborated with correctional, medical, and administrative staff to maintain a safe and secure correctional environment.
Credit Card Dispute Agent
Genpact
10.2018 - 11.2024
- Receive and review customer claims regarding unauthorized or incorrect credit card transactions.
- Collect all necessary information from the customer, merchant, and internal systems to understand the dispute.
- Ensuring disputes comply with internal policies and regulatory guidelines, such as the Fair Credit Billing Act (FCBA) or card network rules (Visa, Mastercard).
- Replaced credit cards proactively to prevent further unrecognized transactions, enhancing customer security and satisfaction.
- Compare transaction details with customer claims, checking for any anomalies or signs of fraud.
- Maintained compliance with industry regulations while delivering exceptional service and clear communication to customers.
- Examine transaction history and documentation to validate the authenticity of dispute charges.
- Identify possible fraudulent activities, such as unauthorized charges, and escalate them for further investigation if necessary.
- Ensure all research and decision-making complies with industry regulations, like Regulation Z (Truth in Lending Act) and Regulation E (Electronic Fund Transfer Act).
- Collaborated with cross-functional teams to analyze transaction data, and address customer concerns efficiently.
- Explain the outcome of the dispute to the customer, whether the charge has been reversed or upheld, and the reasons behind the decision.
- Work with merchants to obtain additional details, such as proof of purchase, and address any discrepancies.
- Ensure proper documentation and communication are maintained during the chargeback process to avoid fines or penalties.
- Authorize refunds or credits to customer accounts when the dispute is resolved in their favor.
- Close cases after a final decision has been reached, ensuring all documentation is accurate and complete.
- Maintain detailed records of each dispute, including the nature of the dispute, actions taken, and the resolution.
- Prepare periodic reports on dispute trends, resolutions, and fraud cases for management review.
- Ensure that all disputes are handled within the timelines specified by the card networks (Visa, Mastercard) and relevant regulations.
- Keep up to date with the latest regulatory changes, industry best practices, and internal polices regarding credit card disputes.
- Keep an eye on emerging trends in fraudulent activity and dispute patterns.
- Suggest improvements to dispute handling processes to enhance efficiently and accuracy.
- Stay current on dispute handling techniques and attend training sessions to improve knowledge of industry regulations and trends.
Quality Control Specialist
Saft America
07.2015 - 09.2018
- Performed quality inspections on lithium-ion batteries in the lab to ensure product integrity and safety.
- Collect, label, and prepare samples for moisture analysis.
- Ensure that samples are handled according to standard operating procedures (SOP) to avoid contamination or moisture loss.
- Calibrate the titration equipment before performing tests, ensuring accuracy in measurements.
- Regularly clean and maintain the titration equipment to ensure proper functioning, including checking reagents, electrodes, and syringes.
- Record results from the titration process accurately, noting the amount of reagent consumed to determine the moisture content.
- Analyze the data and compare it against expected results or acceptable limits.
- Maintain detailed records of tests performed, including sample identification, reagent volumes, and final moisture content.
- Prepare reports summarizing findings, and, if necessary, communicate any issues or inconsistencies with supervisors or quality control teams.
- Perform regular system checks and quality control tests to verify the method's accuracy.
- Ensure that testing meets regulatory requirements and complies with safety standards, particularly regarding reagent handling and disposal.
- Dispose of waste reagents and solvents in accordance with hazardous waste regulations.
- Recalibrate or adjust procedures as needed to maintain accuracy and reliability.
- Transferred inspection data into spreadsheets for accurate tracking and reporting.
- Analyzed quality data to identify trends and potential issues, contributing to process improvements.
- Collaborated with the engineering team to address and resolve quality issues promptly.
- Maintained meticulous records of inspections and results to support compliance and quality assurance efforts.
Teacher's Assistant
Chemistry Lab, Reading Area Community College
08.2014 - 04.2015
- Arrange lab equipment such as glassware, beakers, pipettes, and electronic instruments like spectrophotometers and pH meters for use by students.
- Ensure that all necessary tools, chemicals, and safety materials (gloves, goggles, etc.) are available and properly organized before the lab session begins.
- Kept chemistry lab clean, neat, and properly sanitized for student health and classroom efficiency.
Education
Bachelor of Science - General Studies, Professional Biochemistry
Kutztown University of Pennsylvania
Kutztown, PA08.2022
Associate of Science - Chemistry
Reading Area Community College
Reading, PA06.2007
Skills
- Evidence custody management
- Documenting incidents accurately
- Security systems operation
- Effective report writing
- Handling evidence properly
- Observational skills for investigations
- Analytical reporting of evidence findings
- Knowledge of investigative procedures
Languages
English
Professional
Spanish
Professional
Timeline
Correctional officer
Jacksonville Sheriff's Office
06.2025 - Current
Credit Card Dispute Agent
Genpact
10.2018 - 11.2024
Quality Control Specialist
Saft America
07.2015 - 09.2018
Teacher's Assistant
Chemistry Lab, Reading Area Community College
08.2014 - 04.2015
Bachelor of Science - General Studies, Professional Biochemistry
Kutztown University of Pennsylvania
Associate of Science - Chemistry
Reading Area Community College