Belize Hernandez
Queens,NY
Summary
Proficient and caring administrative team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
5
5
years of professional experience
Work History
Patient Care Associate (Temporary)
Callen-Lorde Community Health Center
New York, NY
09.2023 - Current
- Provided administrative support to clinical staff as well as assist with collection of patient registration, billing, and payment date.
- Identified and utilized cultural and community resources. Established and maintained relationships with identified service providers.
- Assisted patients with problem solving issues relating to healthcare system, financial or social barriers (request interpreters as appropriate, transportation services, or prescription assistance.)
Office Coordinator
Memorial Sloan Kettering
New York, NY
09.2022 - 01.2023
- Use strong customer service and multi-tasking abilities to support a practice by providing administrative
support to the clinical team - Ensure patients are assisted in a timely and friendly manner by functioning as the primary contact for the
practice and actively scheduling patients’ tests, appointments, and procedures - Manage three clinics weekly. Coordinated appointments, follow-up visits, and aftercare per clinicians and
doctors instruction.
Information and Referral Specialist
The Center
New York, NY
06.2019 - 09.2022
- Maintained a safe, secure environment for over 600 daily clients and visitors.
- Ensured smooth flow of daily activities
- Ascertained individual's needs by being knowledgeable of multiple resources such as homeless shelters, community health clinics, mental health, legal, and youth resources.
Youth Counselor
Ali Forney Center
06.2018 - 03.2021
- Provided crisis intervention and emotional support to youth.
- Maintained safe, LGBTQ+ affirming space for residents.
Peer Outreach Specialist
The Center
New York, NY
12.2018 - 06.2019
- Offered personalized support to individuals needing HIV services, helping connect each with available resources and relevant team members.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Education
Associate of Applied Science - Public Health
Borough of Manhattan Community College of The City University of New York
New York, NY08.2024
Skills
- Fluent in Spanish
- Medical Terminology
- Patient Education
- Patient Health Information Access
- Case Management
- Client Documentation
- Health Information Systems (HIS)
- Experience with diverse populations
- Knowledge of the unique health
Needs of LGBTQ individuals
Timeline
Patient Care Associate (Temporary)
Callen-Lorde Community Health Center
09.2023 - Current
Office Coordinator
Memorial Sloan Kettering
09.2022 - 01.2023
Information and Referral Specialist
The Center
06.2019 - 09.2022
Peer Outreach Specialist
The Center
12.2018 - 06.2019
Youth Counselor
Ali Forney Center
06.2018 - 03.2021
Associate of Applied Science - Public Health
Borough of Manhattan Community College of The City University of New York