Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belize Hernandez

Queens,NY

Summary

Proficient and caring administrative team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

5
5
years of professional experience

Work History

Patient Care Associate (Temporary)

Callen-Lorde Community Health Center
09.2023 - Current
  • Provided administrative support to clinical staff as well as assist with collection of patient registration, billing, and payment date.
  • Identified and utilized cultural and community resources. Established and maintained relationships with identified service providers.
  • Assisted patients with problem solving issues relating to healthcare system, financial or social barriers (request interpreters as appropriate, transportation services, or prescription assistance.)

Office Coordinator

Memorial Sloan Kettering
09.2022 - 01.2023
  • Use strong customer service and multi-tasking abilities to support a practice by providing administrative
    support to the clinical team
  • Ensure patients are assisted in a timely and friendly manner by functioning as the primary contact for the
    practice and actively scheduling patients’ tests, appointments, and procedures
  • Manage three clinics weekly. Coordinated appointments, follow-up visits, and aftercare per clinicians and
    doctors instruction.

Information and Referral Specialist

The Center
06.2019 - 09.2022
  • Maintained a safe, secure environment for over 600 daily clients and visitors.
  • Ensured smooth flow of daily activities
  • Ascertained individual's needs by being knowledgeable of multiple resources such as homeless shelters, community health clinics, mental health, legal, and youth resources.

Youth Counselor

Ali Forney Center
06.2018 - 03.2021
  • Provided crisis intervention and emotional support to youth.
  • Maintained safe, LGBTQ+ affirming space for residents.

Peer Outreach Specialist

The Center
12.2018 - 06.2019
  • Offered personalized support to individuals needing HIV services, helping connect each with available resources and relevant team members.
  • Recorded, transcribed and maintained confidential client information into applicant tracking system and database.

Education

Associate of Applied Science - Public Health

Borough of Manhattan Community College of The City University of New York
New York, NY
08.2024

Skills

  • Fluent in Spanish
  • Medical Terminology
  • Patient Education
  • Patient Health Information Access
  • Case Management
  • Client Documentation
  • Health Information Systems (HIS)
  • Experience with diverse populations
  • Knowledge of the unique health
    Needs of LGBTQ individuals

Timeline

Patient Care Associate (Temporary)

Callen-Lorde Community Health Center
09.2023 - Current

Office Coordinator

Memorial Sloan Kettering
09.2022 - 01.2023

Information and Referral Specialist

The Center
06.2019 - 09.2022

Peer Outreach Specialist

The Center
12.2018 - 06.2019

Youth Counselor

Ali Forney Center
06.2018 - 03.2021

Associate of Applied Science - Public Health

Borough of Manhattan Community College of The City University of New York

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Belize Hernandez