Belkees Isa Brothers
Chesapeake,VA
Summary
I'm a caring and attentive person, seeking a role in healthcare where I can utilize my training and expertise in phlebotomy and or clinical lab assistance. I'm highly motivated, dependable, organized and a team player. High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Safely Coach
Sentara Virginia Beach General Hospital
Virginia Beach, VA
10.2023 - Current
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Achieved a notable decrease in workplace accidents, leading to increased employee morale and productivity.
- Assisted in the creation of emergency response plans, improving company preparedness for potential crises.
- Provided guidance on proper equipment usage, ensuring employee adherence to safety protocols.
- Served as a resource for employees seeking clarification or guidance on various safety-related topics.
- Collaborated with management to develop and enforce comprehensive safety policies and procedures.
- Encouraged workers to participate in ongoing professional development opportunities focused on improving their knowledge of health and safety practices.
- Monitored work sites for compliance with OSHA standards, ensuring a safe working environment for all employees.
- Reduced accident rates through the implementation of effective safety training programs for employees.
- Audited company-wide safety processes and made recommendations for improvements where needed.
- Improved worker compliance with safety regulations, resulting in a decrease in injuries and accidents.
- Coached new hires during their orientation period, emphasizing the importance of adhering to safety policies and procedures.
- Established strong relationships with fellow employees, fostering a culture of open communication regarding safety matters.
Clinical Laboratory Assistant, Phlebotomist
Sentara Virginia Beach General Hospital
Virginia Beach, VA
10.2020 - Current
- Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
- Ensured a safe working environment through strict adherence to safety protocols and routine equipment maintenance checks.
- Reduced test turnaround time via strategic multitasking.
- Supported operations across Hematology, Urinalysis, Type and Microbiology departments.
- Adhered to rigorous confidentiality standards when handling sensitive patient information, upholding ethical obligations and regulatory requirements.
- Reduced turnaround times for test results by optimizing laboratory workflows and equipment utilization.
- Minimized errors throughout pre-analytic, analytic and post-analytic processes.
- Assisted with training new staff members, sharing knowledge of lab procedures and best practices for efficient operation.
- Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
- Collaborated with cross-functional teams to improve overall patient care and clinical outcomes.
- Monitored daily temperature logs for proper storage of samples as per regulatory requirements, safeguarding the integrity of specimens.
- Conducted thorough instrument calibration before each use to ensure precision of measurements during testing processes.
- Contributed to a positive work environment through effective communication and teamwork across all laboratory personnel.
- Supported accurate diagnoses with meticulous specimen handling and preparation.
- Implemented quality control measures, resulting in consistently high-quality test results and fewer errors or retests required.
- Collaborated with other healthcare professionals on interdisciplinary case management teams to optimize patient care outcomes.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Consulted with outside professionals and specialists about tests and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
PHLEBOTOMIST/SPECIMEN ACCESSIONER/PROCESSOR
Chesapeake Regional Hospital
Chesapeake, VA
04.2020 - 12.2020
- Responsibilities include blood collection via venipuncture and capillary sticks from inpatients of all age groups
- Also includes specimen accessioning/processing, centrifugation and distribution to appropriate lab departments.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
PHLEBOTOMY STUDENT
Sentara Careplex Hospital
Hampton, VA
10.2019 - 10.2019
- Performed over 160 successful venipunctures
- Verified patient information and build trust and minimized patient discomfort during the phlebotomy procedure while effectively collection blood specimen
- Followed safety procedures in carrying out daily phlebotomy functions
- Cleaning and maintenance of phlebotomy work area
- Collaborated with patients and coworkers to ensure a quality of service.
- Upheld strict confidentiality standards regarding sensitive patient information, adhering to HIPAA guidelines at all times.
- Provided exceptional customer service to diverse patient populations, addressing concerns and answering questions in a professional manner.
- Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
- Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
- Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
- Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
- Continuously updated knowledge of phlebotomy best practices through ongoing training and professional development opportunities.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Assistant Grocery Store and Deli Manager
Olde Towne Inc
Suffolk, VA And Chesapeake VA
05.2011 - 11.2018
- Trained staff, collaborating with vendors, solving customer and staff complaints and ensuring safety policies were implemented
- Handled multiple responsibilities while providing exceptional customer service
- Managed and tracked store payroll and budget
- Managed hiring process and work schedules.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Set schedules for 11 staff by planning and designating shifts and hours.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, positively impacting profitability.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
MEDICAL ASSISTANT & OFFICE ASSITANT
Dr. Kader Fares, MD
Dearborn, MI
07.1989 - 06.1991
- Set up appointments for patients
- Assisted patients in to the room and took their vitals (blood pressure, temperature, height, weight, and heart rate for the doctor
- Performed capillary and venipunctures
- Prepared them for EKG
- Called in prescriptions
- Filled and called insurance companies to obtain patient coverage.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
CERTIFICATE IN PHLEBOTOMOY -
TIDEWATER COMMUNITY COLLEGE
12.2019
ASSOCIATE IN SOCIAL SCIENCE -
TIDEWATER COMMUNITY COLLEGE
05.2013
Skills
- I work extremely well under pressure and very empathetic Bilingual (English and Arabic) Excellent communications skills Confident to work independently and with others Blood collections and safety handling of specimens Vein and capillary punctures CPR/ First Aid certified
- Workplace inspections
- Hazard Identification
- Slips, Trips, and Falls Prevention
- Personal Protective Equipment
- Incident Investigation
- Occupational health
- Safety Training
- Chemical Handling
- Safety leadership
- Workplace Safety
- Safety policies
- OSHA standards and codes
- Training and mentoring
- Safety courses
- Worker Training
- Protective Equipment
- Incident Reporting
- Occupational health hazards
- OSHA Compliance
- Occupational safety
- Emergency Response
- Procedure Implementation
- Regulatory Compliance
- Bloodborne pathogen analysis
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Safety program development
- Organizational Skills
- Emergency response plans
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Risk Assessment
- Professionalism
- Time management abilities
- Adaptability
- Training Coordination
- Hazardous waste management
- Professional Demeanor
- Written Communication
Accomplishments
- Received numerous WOWS for patient satisfaction.
- Supervised team of 5 staff members.
- Achieved small department award through effectively helping with patient wait times.
- Achieved 100 by completing safety audit with accuracy and efficiency.
Certification
BLS CERTIFICATION, AMERICAN HEART ASSOCTION, 205502701100, 04/2022
Leadership Experience
Phi Theta Kappa Honor Society
References
MICHELLE SPENCER, TEAM COORDINATOR, SENTARA CAREPLEX, HAMPTON, VA, 757-736-1000
JACQUELINE DANNER, TEAM COORDINATOR, SENTARA VIRGINIA BEACH GENERAL
AUSTIN OTIS, TEAM COORDINATOR, PATIENT ACCESS. SENTARA VIRGINIA BEACH GENERAL
TABITHA EDWARDS, TEAM LEAD, PATIENT ACCESS. SENTARA VIRGINIA BEACH GENERAL
Languages
Arabic
Native or Bilingual
Timeline
Safely Coach
Sentara Virginia Beach General Hospital
10.2023 - Current
Clinical Laboratory Assistant, Phlebotomist
Sentara Virginia Beach General Hospital
10.2020 - Current
PHLEBOTOMIST/SPECIMEN ACCESSIONER/PROCESSOR
Chesapeake Regional Hospital
04.2020 - 12.2020
PHLEBOTOMY STUDENT
Sentara Careplex Hospital
10.2019 - 10.2019
Assistant Grocery Store and Deli Manager
Olde Towne Inc
05.2011 - 11.2018
MEDICAL ASSISTANT & OFFICE ASSITANT
Dr. Kader Fares, MD
07.1989 - 06.1991
CERTIFICATE IN PHLEBOTOMOY -
TIDEWATER COMMUNITY COLLEGE
ASSOCIATE IN SOCIAL SCIENCE -
TIDEWATER COMMUNITY COLLEGE