Belkis Bernardez
Queens
Summary
Dependable individual with a solid foundation in customer service and office administration. Known for reliability and patience, contributing to efficient operations and positive family interactions. Committed to maintaining accurate records and fostering a welcoming atmosphere.
Overview
17
17
years of professional experience
Work History
Cashier
Ctown Supermarket
Brooklyn
09.2022 - Current
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer throughout shifts.
- Delivered exceptional customer service by resolving inquiries and concerns to enhance shopping experience.
- Ensured cleanliness and organization of the checkout area.
- Assisted in restocking shelves and maintaining product displays.
- Handled returns and exchanges according to store policy.
- Facilitated training for new cashiers on register operations and customer service standards to ensure consistent service quality.
- Executed cash register operations with precision, processing payments via various methods to ensure seamless transactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
Family Services Coordinator
Billy Martin Child Development Daycare Center
Brooklyn
06.2014 - Current
- Engaged families in the development of their own personal and family goal setting plans.
- Supervised children's daily activities and ensured a safe environment.
- Managed office correspondence and maintained communication with parents and vendors.
- Maintained office supplies inventory, placing orders to ensure availability.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Ordered supplies and maintained an inventory of office equipment.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
Home Health Aide
Special Touch Home Care
Brooklyn
07.2009 - 05.2014
- Delivered personal care to clients, ensuring comfort and dignity in daily living activities.
- Monitored and recorded client health information regularly.
- Communicated effectively with families about client needs and progress.
- Supported mobility and transportation for clients to appointments.
- Ensured cleanliness and safety of environment for clients, promoting health and well-being.
- Offered mental and emotional support to clients, fostering resilience and enhancing overall well-being.
- Recognized emergency situations and implemented appropriate procedures.
Education
Associate of Science - Early Childhood Education
Borough of Manhattan Community College
New York, NY05-2020
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ06-2026
Skills
- Cash register operation
- Customer service
- Customer service excellence
- Customer relations
- Cash handling
- Ordering and stocking
- Record keeping
- Records maintenance
- Data entry
- Cleaning and sanitizing
- Multitasking and organization
- Office administration
- Conflict resolution
- Effective communication
- Patience and empathy
- Empathy and patience
- Reliability and punctuality
- Dependability and reliability
- Work ethic and integrity
- Child supervision
- Family engagement
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Cashier
Ctown Supermarket
09.2022 - Current
Family Services Coordinator
Billy Martin Child Development Daycare Center
06.2014 - Current
Home Health Aide
Special Touch Home Care
07.2009 - 05.2014
Associate of Science - Early Childhood Education
Borough of Manhattan Community College
Bachelor of Science - Elementary Education
Grand Canyon University