Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Barista

Belkis Portillo

Los Angeles,CA

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
01.2025 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.

Hairstylist's Assistant

Friends Beauty Salon
09.2023 - 11.2024
  • Supported client consultations by understanding preferences and recommending suitable styles.
  • Enhanced customer experience by providing prompt, friendly service during appointments.
  • Adapted quickly to new trends and techniques through ongoing training sessions.
  • Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Increased appointment bookings with exceptional customer service, maintaining a welcoming atmosphere and prompt communication.

Education

Radiology

California State University, Northridge
Northridge, CA
08.2029

Skills

  • Time management
  • Friendly and outgoing
  • Team player
  • Verbal and written communication
  • Multitasking
  • Excellent communication
  • Relationship building
  • Attention to detail

Accomplishments

  • Supervised team of Number staff members.
  • I was on the team for 2 years
  • My team won league, divisional, regionals and were city finals runner up
  • I won homecoming princess
  • Attended cheer banquet and won MVP

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Barista

Starbucks
01.2025 - Current

Hairstylist's Assistant

Friends Beauty Salon
09.2023 - 11.2024

Radiology

California State University, Northridge

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