Belky Galo Reyes
Durham,NC
Overview
10
10
years of professional experience
Work History
Senior Customer Support Specialist
Verra Mobility
10.2022 - 05.2026
- Collaborated with teams to expedite resolution of complex issues
- Drafted thorough communications for client and internal inquiries
- Analyzed accounts to identify trends and improve service outcomes
- Managed first-contact escalations delivering clear solutions to clients
Customer Support Coordinator
Verra Mobility
Mesa, AZ
01.2019 - 12.2019
- Escalated sensitive cases with sound judgment and discretion
- Updated accounts efficiently using internal CRM and data systems
- Coordinated workflows to maintain precise records and documentation
- Resolved customer issues accurately using email and support platforms
Operations Support Associate
The Forest at Duke
Durham, NC
08.2016 - 10.2020
- Trained staff on workflow standards and procedural compliance effectively
- Maintained quality controls while ensuring consistent operational performance
- Managed inventory tracking and resource allocation supporting team efficiency
- Implemented operational processes ensuring accurate documentation and compliance
Timeline
Senior Customer Support Specialist
Verra Mobility
10.2022 - 05.2026
Customer Support Coordinator
Verra Mobility
01.2019 - 12.2019
Operations Support Associate
The Forest at Duke
08.2016 - 10.2020