Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bella Guillen

Brooklyn,FL

Summary

Goal-driven and highly motivated to drive new business and develop strong, long-term relationships. Maintain a productive
work climate, work efficiently in a fast-paced environment and be able to handle multi-tasks simultaneously. Passionate about
helping others through the act of engaging and cultivating great communication with my associates and those I serve.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Imagine Realty
12.2020 - 06.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Update all social media platforms and provide marketing materials.
  • Advised clients on market conditions and property value for informed decision-making.

Territory Manager

Pharmalink
09.2017 - 12.2020
  • Ability to work within complex selling environments, face to face engagement, growing my customer base, acquired new customers in the LTC, specialty, chain, and hospital space.
  • Cultivated relationships with existing customers and obtained new referrals.
  • Developed in-depth knowledge of territory and consistently completed ongoing training.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Field Sales Account Manager

Express Rx Returns
08.2016 - 08.2017
  • Develop relationships with customers and assist with their concerns by setting up follow ups, interfacing and emailing.
  • Schedule on-site service to all potential and existing pharmacies.
  • Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
  • Assist pharmacies by handling all pharmaceutical returns (prepare labels, package the returns, provide inventory
    report, schedule UPS pick up).
  • Worked on business development strategies to generate business and strengthen client's position in marketplace.

Inside Pharmaceutical Sales Representative

Proven Rx
01.2016 - 09.2016
  • Targeted prospective pharmacies interested in a full line of Generics and compounds.
  • Developed relationships and provided merchandise support to drive patient engagement and education.
  • Managed order process for five territories (states), from customer interaction to email communication with
    wholesalers.
  • Worked with the sales team with persistence and dedication to develop strategies.
  • Implemented strategies to ensure a consistent marketing message.
  • Analyzed price lists and demonstrated successful persuasion, influence and negotiation skills.
  • Responded to client needs, questions and concerns.

Insurance Reimbursement Specialist

Univitahealth
04.2015 - 07.2015
  • Implemented sales and marketing strategies for all the products and successfully achieved sales goals.
  • Presented products to physicians, hospitals, specialty pharmacies, infusion pharmacies, medical centers, and ambulatory.
  • Engaged and found the needs of the providers/patients and developed strong relationships with decision makers.

Patient Care and Sales Support Specialist

ACS Specialty Pharmacy (Omnicare)
04.2011 - 02.2015
  • Responsible for initiating, researching, completing, submitting and tracking Patient Assistance Programs applications
    and co-pay cards following established policies and procedures related to HIPAA.
  • Initiated new referral activities for the Sales Department, including phone calls, emails, and faxing to physicians and
    clinics.
  • Addressed all patient needs in one phone call with a positive and caring attitude.
  • Daily Inbound/Outbound calls to schedule patient deliveries.
  • Created delivery tickets.
  • Processed claims and eligibility checks in CPR Plus; resolved Prior Authorizations and claim rejections.
  • Contacted Third-Party to resolve rejections, processed live claims and obtained overrides.
  • Conference with patients to explain benefits and financial responsibilities for their therapy and arranged for funding
    programs.
  • Collected payments and assisted patients with any billing inquiries.
  • Completed assessments for Med D and LIS.
  • Ensured patients receive quality care by reviewing documentation, making visits with staff, reviewing care plans,
    conducting/participating in multidisciplinary team conferences, and reviewing patient satisfaction reports.
  • Completed adverse drug reactions reports.
  • Planned and organized work assignments, set priorities and completed work with minimum supervision.
  • Trained new employees.
  • Assisted all referral sources and pharmacy partners with any questions, service requests, or patient account status
    updates.
  • Ensured proper follow-ups are initiated so a patient's therapy is not disrupted.

Pharmacy Technician

Express Scripts
04.2010 - 12.2010
  • Prepared and verified new prescriptions including compound medications, refilled and distributed orders while
    maintaining productivity, quality standards and stellar customer service and following all procedures related to HIPAA.
  • Acquired Prior Authorizations. Verified eligibility for prescription coverage of fertility medications.
  • Adjudicated claims and resolved insurance rejections.
  • Performed related order entry and other data entry functions.
  • Provided assistance to patients over the telephone and in person.
  • Assisted with management of stock and inventory of medications and pharmacy supplies.
  • Worked collaboratively with other team members and supervisor to ensure that best-practices are shared within the
    department.

Education

Associate of Science - Business Administration

University of Massachusetts - Lowell
Lowell, MA

Bachelor of Science - Business Administration

Middlesex Community College - Bedford
Bedford, MA

High School Diploma -

Lawrence High School
Lawrence

Skills

  • Fluent in Spanish and English
  • Active listening skills
  • Verbal and Written Communication
  • Worked with multiple diagnoses within Specialty
    Pharmacy; specializing in Oncology, Neurology,
    Multiple Sclerosis, and Hepatitis
  • Excellent organizational and interpersonal skills;
    responsive to complex situations, quick learner
  • Goal driven and highly motivated to maintain a
    productive climate, work effectively in a fast-paced
    environment and able to handle multi-tasks
    simultaneously
  • Trained new employees
  • Strong knowledge of Co-pay Assistance programs and
    negotiation skills
  • Proficient in Microsoft Word, Excel, Powerpoint, etc

Certification

  • Real Estate Sales Associate License
  • Registered Pharmacy Technician
  • 340B University OnDemand-Apexus
  • Sales Fundamentals-Rasmussen University
  • Digital Marketing- Rasmussen University
  • Visual Marketing & Social Media- Rasmussen University
  • Project Management- Rasmussen University
  • Business Development & Customer Relations
    Management- Rasmussen University
  • Strategic Sales & Sales Management- Rasmussen University

References

References available upon request.

Timeline

Real Estate Agent

Imagine Realty
12.2020 - 06.2023

Territory Manager

Pharmalink
09.2017 - 12.2020

Field Sales Account Manager

Express Rx Returns
08.2016 - 08.2017

Inside Pharmaceutical Sales Representative

Proven Rx
01.2016 - 09.2016

Insurance Reimbursement Specialist

Univitahealth
04.2015 - 07.2015

Patient Care and Sales Support Specialist

ACS Specialty Pharmacy (Omnicare)
04.2011 - 02.2015

Pharmacy Technician

Express Scripts
04.2010 - 12.2010

Associate of Science - Business Administration

University of Massachusetts - Lowell

Bachelor of Science - Business Administration

Middlesex Community College - Bedford

High School Diploma -

Lawrence High School

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