I am a warm and friendly individual that can help customers in any situation. I enjoy working closely with team members to deliver positive guest experience.
Overview
8
8
years of professional experience
Work History
Family Nanny
Amberlee Honsaker
08.2022 - 06.2023
Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Played games, worked on puzzles, and read books to young children.
Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage self-regulation.
Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
Front Desk Manager
Lakewood Racquet & Sport Club
05.2020 - 08.2022
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Entered and updated customer information during check-ins.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Responded to telephone, email and in-person inquiries.
Kept accounts in balance and ran daily reports to verify totals.
Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Referee
University Place Soccer Club
08.2015 - 03.2018
Promoted good sportsmanship among players.
Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
Navigated difficult situations using effective communication and explanation of game rules.
Kept track of time and scores during games
Enforced rules and regulations during games to facilitate safe and fair play.