Bella Mersino
Waterford,US
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
3
3
years of professional experience
Work History
Dance Teacher/Front Desk Receptionist
The 8th Count Dance Studio
Keego Harbor, Michigan
02.2025 - Current
- Making all lesson plans for each class in every style.
- Choreograph routines and combos in any style (Ballet, Hiphop, Jazz, Tap, Lyrical, Contemporary, ETC.)
- Educating students on proper technique in the beginning, intermediate,and advanced levels .
- Balancing short term and long term deadlines.
- Ability to multitask in a fast paced environment.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Assisted in the implementation of customer feedback initiatives to improve service quality.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Instructor
Tumble bunnies
Waterford Township, Michigan
01.2024 - 02.2025
- Following different lesson plans every week and executing them through the entire class.
- Assist kids in gymnastics tricks and spotting them.
- Clean and organize equipment and paperwork before and after the class
- Ability to lift and carry equipment into different locations and set up.
- Trained new instructors on curriculum standards and teaching methodologies.
- Collaborated with parents to address concerns and promote student development.
- Monitored student progress and provided constructive feedback to foster improvement.
Leasing Consultant
Monarch Investment and Management Group
Waterford Township, Michigan
04.2023 - 01.2024
- Show and lease apartment units to future residents with a high degree of customer service.
- Lead property tours to highlight features, answer questions, and reroute concerns in order to close deals.
- Reduce vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives and tenant outreach programs.
- Assist the Property manager with hosting resident events and functions at the property.
- Prepare lease agreements with all necessary addendums.
- Created the social media calendar, which includes sending out email blasts, posting on social media, and running marketing campaigns.
- Track and analyze social media and online marketing initiatives.
Stylist Assistant
Pannos Salon
West Bloomfield Township, MI
01.2023 - 04.2023
- Cleaned the floor and wiped down the chair and station to maintain a professional appearance between appointments
- Answered questions for customers and determined their needs prior to beginning Hair Color and Cut services.
- Answer calls and provide information as well as setting up appointments.
- Worked a flexible schedule to meet the needs of the salon.
- Provided outstanding customer service and support to both walk-in and scheduled customers.
Education
High School Diploma -
Waterford Mott High School
Waterford, MI06-2022
Skills
- Customer service
- Communication
- Time Management
- Meeting & Event Planning
- Team Leadership
- Inside Sales
- Microsoft Office(s)
- Event planning
- Data entry
- Telephone etiquette
- Scheduling
- CRM software
- Leasing and sales
Languages
English
Native or Bilingual
Timeline
Dance Teacher/Front Desk Receptionist
The 8th Count Dance Studio
02.2025 - Current
Instructor
Tumble bunnies
01.2024 - 02.2025
Leasing Consultant
Monarch Investment and Management Group
04.2023 - 01.2024
Stylist Assistant
Pannos Salon
01.2023 - 04.2023
High School Diploma -
Waterford Mott High School