Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Calvin

Waterford

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Desk Technician

DP World
06.2023 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.

Pickup Associate

Kroger
12.2022 - 06.2024
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Pharmacy Technician

Kroger
11.2021 - 12.2022
  • Supporting pharmacological services by assembling, stocking and distributing medications
  • Maintaining records by recording and filing the prescriptions and orders of Physicians

Verification of Employment Specialist / Operations Specialist II

United Wholesale Mortgage
01.2021 - 11.2021
  • Completed customer employment verification including handling sensitive information
  • Provided Elite Level Customer Service including communicating with third parties - customers and vendors

Cashier

Walmart
12.2018 - 09.2020
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Registers sales on a cash register by scanning items, itemizing, and totaling customers purchases
  • Restocked and organized merchandise in front lanes.

Bagger/ Deli Associate

Tenuta's Food Lane
10.2015 - 04.2018
  • Provided customer service to shoppers to provide product knowledge and help customers select the best product for their needs

Education

General Education -

Waterford Kettering High School
Waterford, MI
06.2018

Skills

  • Collaboration
  • Remote support
  • System administration
  • Customer Service
  • Time Management
  • Dispute Resolution
  • Professionalism
  • Interpersonal Communication
  • Incident management
  • Software installation
  • Security protocols
  • Asset management

Certification

  • Atlassian Jira Software Essentials ACA-900
  • Atlassian ITSM with Jira Service Management Foundations ACA-910
  • IC3 Digital Literacy
  • IC3 GS5 Living Online (Office 2016)
  • IC3 GS5 Key Applications (Office 2016)
  • IC3 GS5 Computing Fundamentals (Office 2016)
  • Information Technology Specialist
  • Information Technology Specialist in Networking Device configuration and management

Timeline

Service Desk Technician

DP World
06.2023 - Current

Pickup Associate

Kroger
12.2022 - 06.2024

Pharmacy Technician

Kroger
11.2021 - 12.2022

Verification of Employment Specialist / Operations Specialist II

United Wholesale Mortgage
01.2021 - 11.2021

Cashier

Walmart
12.2018 - 09.2020

Bagger/ Deli Associate

Tenuta's Food Lane
10.2015 - 04.2018

General Education -

Waterford Kettering High School

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