Giancarlo Molina
Hollywood,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Eager and willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Hard Rock Cafe
05.2025 - Current
- Act as a trusted ambassador for an exceptional guest journey at Hard Rock Cafe and engage guests with personalized assistance, addressing questions, and recommending HRC branded merchandise to enhance sales.
- Work collaboratively with team members to ensure operational efficiency during high-volume periods, elevating the overall guest experience.
- Accurately process transactions through point-of-sale systems, while ensuring accurate cash handling and compliance with company standards.
Floor Staff Member / Tour Guide
TCL Chinese Theatre
02.2024 - 05.2025
- Enhance guest experience and satisfaction by providing exceptional customer service and maintaining clean, welcoming environment.
- Ensure point-of-sale transactions at Concessions and Box Office are accurately executed while keeping stations organized and merchandise stocked.
- Conduct guided tours of historic TCL Chinese Theatre and engage with guests by sharing historical facts and stories about theater's history and famous role in Hollywood.
Docent
Icons Of Darkness
07.2022 - 12.2023
- Conduct guided tours up to 12 guests per tour through exhibit of world's largest private collection of screen-used special-effects, props, and costumes.
- Answer questions, point out important features and offer further details about special effects, lore, and historical facts to promote positive visitor experience.
- Engage lobby walk-ins and outside foot traffic by promoting exhibit and converting into tour ticket sales.
Education
Certification - Music Performance - Vocal Program
Musicians Institute
Hollywood, CA03.2023
Associate of Arts - Music Performance - Drum Program
Musicians Institute
Hollywood, CA03.2022
Skills
- Dependable and Responsible
- Flexible and Adaptable
- Organized and Efficient
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
Timeline
Retail Sales Associate
Hard Rock Cafe
05.2025 - Current
Floor Staff Member / Tour Guide
TCL Chinese Theatre
02.2024 - 05.2025
Docent
Icons Of Darkness
07.2022 - 12.2023
Certification - Music Performance - Vocal Program
Musicians Institute
Associate of Arts - Music Performance - Drum Program
Musicians Institute