Bella Rich

Lead Barista

Scooters Coffee Shop

01.2024 - 09.2024

Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Optimized workflow processes for faster order completion, decreasing wait times for customers.
Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Operated espresso machines and commercial coffee brewers to create beverages.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Packaged bagels, muffins and other food items for customer purchase.
Followed exact recipes for mixing and preparing beverage and food items.
Used POS system to accurately enter orders and process payments.
Learned special recipe items and seasonal offerings to best meet customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Summary

Overview

Work History

Lead Barista

Education

High School Diploma -

Skills

Timeline

Lead Barista

High School Diploma -

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