Bella Rievley
Summary
Experienced Bartender with in-depth knowledge of spirits, craft cocktails, and bar operations. Skilled at delivering exceptional, personalized service to enhance guest satisfaction and build lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Owner
Bevy Mobile Bar
02.2024 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
Marketing and Customer Relations Manager
Fire-N-Ice
06.2023 - Current
- Developed and executed social media marketing strategies, increasing engagement and followers
- Achieved sales targets through property visits and presentations
- Provided top-notch customer service and maintained high client satisfaction
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Bar Manager & Bartender
FatCats
05.2022 - 05.2023
- Expertly crafted specialty drinks and maintained an extensive knowledge of available liquors
- Developed strong customer relationships, resulting in increased repeat business and loyal patrons
- Oversaw inventory management, including liquor ordering, stocking, and product procurement
- Efficiently managed the entire establishment, including opening and closing duties, while monitoring employee performance
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Server
The Herb Box
01.2022 - 05.2022
- Assumed a leadership role by training and mentoring new employees, establishing procedures, and setting expectations
- Quickly promoted to Server after starting as a Host and Expo
- Provided exceptional customer service and attentiveness, while showcasing extensive menu knowledge and allergen awareness
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Bikini Beans
08.2021 - 12.2021
- Created personalized experiences for customers through meaningful conversations
- Worked closely with colleagues to maintain an organized and efficient workflow while preparing beverages
- Enhanced social media presence and engagement by capturing appealing images of drinks and the store
- Controlled line and crowd with quick, efficient service
Host
Culinary Dropout
03.2021 - 06.2021
- Provided a warm and welcoming atmosphere by greeting guests and engaging in friendly small talk
- Demonstrated excellent customer service while escorting guests to their tables
- Collaborated closely with team members to ensure exceptional customer experiences
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Bachelor of Science - Management
W. P. Carey School of Business, Arizona State University
Tempe, AZ05.2023
Timeline
Owner
Bevy Mobile Bar
02.2024 - Current
Marketing and Customer Relations Manager
Fire-N-Ice
06.2023 - Current
Bar Manager & Bartender
FatCats
05.2022 - 05.2023
Server
The Herb Box
01.2022 - 05.2022
Barista
Bikini Beans
08.2021 - 12.2021
Host
Culinary Dropout
03.2021 - 06.2021
Bachelor of Science - Management
W. P. Carey School of Business, Arizona State University
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