Bella Sopcic
Hoffman Estates,Illinois
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Manager
Miami University Recreation Center
Oxford, OH
03.2026 - Current
- Supervised daily operations of recreation center, ensuring smooth functionality and exceptional customer service.
- Trained and mentored new student staff, enhancing team performance and fostering a collaborative environment.
- Developed and implemented scheduling systems, optimizing resource allocation and improving operational efficiency.
- Coordinated events and programs, promoting engagement among students while maintaining adherence to safety protocols.
Lifeguard
Miami University Recreation Center
Oxford, OH
08.2025 - Current
- Conducted regular safety drills to maintain preparedness among staff and patrons.
- Trained new lifeguards on safety protocols and emergency response procedures.
- Maintained cleanliness and organization of pool facilities for optimal guest experience.
- Collaborated with management to implement improvements in safety practices.
Swim Instructor
Miami University Recreation Center
Oxford, OH
08.2025 - Current
- Ensured safety protocols were followed during all swimming activities.
- Trained and mentored junior instructors in effective teaching techniques.
- Coordinated swim events and competitions, promoting community engagement.
- Utilized feedback to refine instructional methods and improve participant retention.
Lifeguard
Hoffman estate park district
Hoffman Estates, IL
05.2023 - Current
- Monitored pool activities to ensure safety and compliance with regulations.
- Enforced pool rules and guidelines to maintain a safe environment for patrons.
- Responded promptly to emergencies, providing first aid and rescue assistance.
- Monitored pool areas to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
Swim Instructor
Hoffman estates park district
Hoffman Estates, Illinois
05.2022 - Current
- Instructed swimming techniques to individuals of varying skill levels.
- Created engaging lesson plans tailored to student needs and goals.
- Monitored safety protocols during classes to ensure student well-being.
- Evaluated student progress and provided constructive feedback regularly.
- Organized group activities to promote teamwork and social skills among students.
- Communicated effectively with parents regarding student performance and areas of improvement.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Provided swimming instruction to individuals and groups of all ages.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Developed and implemented tailored swim lesson plans for diverse skill levels.
- Monitored and assessed student progress, providing feedback to enhance performance.
Sales Associate
American Eagle Distributing
Schaumburg, Illinois
02.2025 - 08.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance product displays.
- Handled customer inquiries and resolved issues promptly and professionally.
- Stocked shelves and organized inventory for easy access and visibility.
- Participated in training sessions to improve product knowledge and sales techniques.
- Monitored sales floor for cleanliness and addressed maintenance needs as required.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
Sales Associate
Journeys Shoes
Schaumburg, IL
10.2023 - 02.2025
- Maintained visual merchandising standards to enhance product displays.
- Collaborated with team members to ensure efficient store operations.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new associates on sales techniques and store policies to promote team efficiency.
- Implemented visual merchandising strategies, improving product displays and customer engagement.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL05.2025
Skills
- Customer service
- Visual merchandising
- Sales transactions
- Product knowledge
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Safety awareness
- Instructional planning
- Performance feedback
- Flexible schedule
- Sales strategies
- Relationship building
- Feedback implementation
- Guest relations
- Multi-tasking strength
- Superb time management
- Teamwork and collaboration
- Event planning
- Resource coordination
- Preventive Maintenance
- Student engagement
Certification
- CPR
- WSI
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Student Manager
Miami University Recreation Center
03.2026 - Current
Lifeguard
Miami University Recreation Center
08.2025 - Current
Swim Instructor
Miami University Recreation Center
08.2025 - Current
Sales Associate
American Eagle Distributing
02.2025 - 08.2025
Sales Associate
Journeys Shoes
10.2023 - 02.2025
Lifeguard
Hoffman estate park district
05.2023 - Current
Swim Instructor
Hoffman estates park district
05.2022 - Current
High School Diploma -
Hoffman Estates High School