Bella Whalen
Dark Island Tours
Heuvelton,NY
3
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Tour Guide
3 Years 3 Months- Guided diverse groups through historical sites, enhancing visitor experiences with engaging narratives.
- Developed customized tour itineraries based on client preferences, ensuring memorable and educational experiences.
- Built personal relationships with guests to promote positive experiences.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Collaborated with team members to streamline tour operations, improving efficiency and guest satisfaction ratings.
Worker
7 Months- Implemented process improvements that enhanced service speed and customer satisfaction.
- Managed daily operations, ensuring efficient workflow in food preparation and service.
- Worked fast to complete tasks and meet daily deadlines.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma
- GPA 3.5
- Took a 13 college credit education class where I student taught in rooms k-12 two days out of the school week
- CPR Certified
- Helped teach ceramics at Heuvelton Central School
- Mandated Reporter
- First Aid Trained
Bachelor of Arts - Ceramics
Skills
Exceptional communication
Local history
Customer engagement
Training and mentoring
Safety consciousness
Emergency response
Sanitation practices
Cash handling
Licensed driver in NYS
Problem-solving
Attention to detail
Attention to detail
Timeline
Worker
State Street Deli
10.2024 - 05.2025Read More
Tour Guide
Dark Island Tours
05.2023 - 08.2026Read More
Heuvelton Central
High School Diploma
Read More
Alfred University
Bachelor of Arts from Ceramics
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