Bella Zakarian

• Provided emotional support and crisis intervention to individuals experiencing distress, demonstrating empathy and active listening skills.
• Conducted thorough assessments of callers' needs and risks, applying psychological principles to identify appropriate intervention strategies
• Offered coping strategies and resources to callers, empowering them to manage their immediate crises and facilitating connections to long-term support services.
• Documented call details accurately and promptly, maintaining clear and concise records for follow-up and evaluation purposes.

Assisted customers with their shopping needs, including individuals with disabilities, ensuring a supportive and accessible shopping experience.

Engaged with a wide range of individuals, including those with special needs, enhancing interpersonal communication skills.

Addressed and resolved customer concerns, demonstrating strong critical thinking abilities.

Collaborated with team members to maintain a welcoming and efficient store environment.