Belladara Mondo
Buffalo,NY
Summary
With several years of experience in customer service across various industries, I have honed my skills in providing exceptional support to clients. Completed Coursera courses in Emotional Intelligence and English for Developing a Business to enhance understanding and meet customer needs. Known for dependability and a team-oriented approach, thrives in collaborative environments to contribute knowledge and expertise. Proficient in Microsoft Outlook, Word, PowerPoint, Canva, and Adobe for efficient utilization of software tools to streamline processes and deliver high-quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Worker
The Common’s by Loretto
01.2024 - 06.2024
Front End Associate
Lowes
09.2023 - 01.2024
Retail Sales Associate
The Salvation Army
05.2023 - 07.2023
Picker and Packer
Baxter
01.2023 - 04.2023
Retail Sales Associate
The Salvation Army
07.2022 - 01.2023
Assembler
AVOX Systems
07.2021 - 01.2022
Education
High School Diploma -
West Valley Central School
West Valley, NYMedia Communications Certificate of Completion -
Cattaraugus – Allegany – Erie Wyoming BOCES
Olean, NYSkills
- Service Oriented
- Multitask
- Monitoring
- Data Entry
- Persuasion
- Negotiation
- Time Management
- Judgement and Decision Making
- Socially Perceptive
Professionalexperience
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills., Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers., Managed calendars and arranged appointments., Greeted customers and ascertained what each customer wants or needs., Answered questions regarding the store and its merchandise., Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires., Computed sales prices, total purchases, and received and processed cash or credit payment.
Certification
Coursera Certificates
- https://www.coursera.org/account/accomplishments/verify/7TZ21Y4ILIHU?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- https://www.coursera.org/account/accomplishments/verify/UC61E13ACLFT?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- https://www.coursera.org/account/accomplishments/verify/SXGDD2G02G2T?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- https://www.coursera.org/account/accomplishments/verify/PVQ60ONH6PWS?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- https://www.coursera.org/account/accomplishments/verify/ZFVUEOO8P818?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
- https://www.coursera.org/account/accomplishments/verify/7TZ21Y4ILIHU?utm_source%3Dandroid%26utm_medium%3Dcertificate%26utm_content%3Dcert_image%26utm_campaign%3Dsharing_cta%26utm_product%3Dcourse
Additional Information
I'm deaf and require the use of an FM system and a TTY.
Languages
ASL
Limited Working
Timeline
Food Service Worker
The Common’s by Loretto
01.2024 - 06.2024
Front End Associate
Lowes
09.2023 - 01.2024
Retail Sales Associate
The Salvation Army
05.2023 - 07.2023
Picker and Packer
Baxter
01.2023 - 04.2023
Retail Sales Associate
The Salvation Army
07.2022 - 01.2023
Assembler
AVOX Systems
07.2021 - 01.2022
High School Diploma -
West Valley Central School
Media Communications Certificate of Completion -
Cattaraugus – Allegany – Erie Wyoming BOCES
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