Brandon Silva-Reyes
7325 Quivira Rd, Shawnee,KS
Summary
Great interest in providing customer satisfaction through my intellect, and work ethic. Possess a great, confident attitude that is necessary for customer persuasion and building trust. Detail orientation and reliability are my top attributes for any job.
Overview
4
4
years of professional experience
Work History
Food Service Worker
First Watch Daytime Cafe
Olathe, KS
04.2022 - Current
- Ensured excellent customer interactions under high-pressure work shifts.
- Focus on pushing new menu specials and drinks to customers to increase revenue by 85%.
- Consistently upheld cleanliness standards in kitchen and dining spaces.
- Delivered food orders promptly and accurately, based on guests' specifications.
- Operated the cash register to process cash and credit card transactions, along with restaurant promotions.
- Gained expertise to enhance team support and meet customer expectations, with an average of 99% satisfaction.
- Performed opening and closing duties as assigned by management.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Replenished condiments at customer tables as needed.
Customer Service Representative
Home Depot
Olathe, KS
07.2021 - 04.2022
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Executed safe operational procedures for various equipment.
- Strengthened team dynamics to improve operational effectiveness.
- Tested software systems to identify inefficiencies.
- Engaged customers utilizing effective interpersonal skills.
- Maintained composure and professionalism with difficult clients.
- Executed various administrative duties involving document filing, database revisions and report creation.
- Mentored junior team members and managed employee relationships.
- Recognized potential for enhancing sales pipelines through targeted upselling strategies.
- Excelled in exceeding daily credit card application goals.
Retail Sales Manager
Walmart
Olathe, KS
11.2020 - 07.2021
- Cultivated a collaborative and inclusive work culture.
- Delivered comprehensive training to staff on key aspects of products, effective sales methods, and adherence to customer service guidelines.
- Led employees through the handling of multifaceted issues.
- Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
- Set ambitious objectives to drive employee performance.
- Implemented strategies for better performance.
Education
Associate of Arts - Liberal Arts And Sciences
Johnson County Community College
Overland Park, KS05-2024
Skills
- Customer service
- Sales strategies
- Time management
- Teamwork
- Interpersonal skills
- Adaptability and flexibility
- Complex Problem-solving
- Persuasion techniques
- Strategic planning
- Prospect relationship building
- Mathematics proficiency
- Service oriented
- Adaptability and dependability
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Breif Overview
- Prioritize a healthy lifestyle
- Open to working with new people of diverse backgrounds
- Posses an open mindset for new ideas and solutions
- Time management and accountability are some of my strong suits
- Enjoy the outdoors and positive interactions with people
- Emotionally Intelligent
References
References available upon request.
Timeline
Food Service Worker
First Watch Daytime Cafe
04.2022 - Current
Customer Service Representative
Home Depot
07.2021 - 04.2022
Retail Sales Manager
Walmart
11.2020 - 07.2021
Associate of Arts - Liberal Arts And Sciences
Johnson County Community College