LASHONDA DOUGLAS
JEFFERSON CITY,US
Summary
Motivated Job Title with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Buc-ees
08.2023 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
Sales Representative
Med Advantage Advisors
01.2022 - 08.2023
- Used a consultative sales approach to understand and meet customer needs
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Customized sales techniques for individual clients and promoted products based on their specific needs
- Generated revenue by completing the entire sales cycle, from prospecting to contract negotiations and closing
- Used Chase Dats CRM software to generate and manage leads
- Make outbound calls to sales leads
- Used a variety of sales techniques to build customer relationships and increase sales.
Assistant Cafe Manager
Whisk Crepes Cafe
08.2021 - 02.2022
- Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis
- Maintained high food quality standards by reviewing shipments, overseeing preparation, and monitoring food safety
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations
- Investigated and implemented improved service and team management strategies to increase business profits
- Was in charge of overseeing food preparation and ensuring that safety protocols were followed
- Was in charge of coordinating and organizing all of the restaurant's inventory.
Roofer laborer
All American roofing
02.2017 - 08.2019
- Developed a reputation for punctuality and hard work
- Worked at heights, with toxic materials and fumes, on slick and uneven surfaces, and in extreme weather conditions safely and effectively
- Working with team members and customers to find workable solutions improved operations
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Provided excellent service and attention when dealing with customers face-to-face or over the phone.
Education
GED -
Karns High School
Knoxville, TNSkills
- Data collection
- Customer satisfaction
- Marketing understanding
- Quick learner
- Sales
- Strong verbal communication
- Sales closing
- Data entry
- Customer service
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Positive Attitude and Energy
- Team Oriented
- Fast-Paced Environment
- Working Quickly
- Productivity and Efficiency
- Food safety knowledge
- Food and Safety Standards
- Staff Training and Development
- Customer Support
- Call Center Customer Service
- Resolving issues
- Call Center Operations
- Communicating with clients
- Calm disposition
- Quality Control
- Logging call information
- Sales expertise
- Quality Assurance Controls
- Computer Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Food Service Worker
Buc-ees
08.2023 - Current
Sales Representative
Med Advantage Advisors
01.2022 - 08.2023
Assistant Cafe Manager
Whisk Crepes Cafe
08.2021 - 02.2022
Roofer laborer
All American roofing
02.2017 - 08.2019
GED -
Karns High School