Summary
Overview
Work History
Education
Skills
Reading, Writing Poetry, Hiking, Roadtrips
Languages
Timeline
Generic

NJERI MBUGUA

Jefferson City,TN

Summary

Goal oriented and caring with students of different learning levels and backgrounds. Always ready to step in and positively impact students learning or teacher wellbeing with timely support. Accomplished former reporter committed to the quality and timely production of high-impact stories, capturing the attention and loyalty of diverse audiences.

Overview

8
8
years of professional experience

Work History

Food Service Worker

Aramark
09.2022 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Served over 300 students during lunch and dinner hours
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
  • Learned other teammates' work tasks to train as a backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and responses to particular requests.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Plated hot meals and salads in aesthetically pleasing arrangements.

Delivery Driver

DoorDash
08.2021 - Current
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Completed rush deliveries on tight timetables to satisfy customer needs.
    • Delivered packages to customer doorsteps and business offices.
    • Contacted customers prior to delivery to confirm and coordinate delivery times.
    • Communicated customer complaints, requests and feedback to company management for swift resolution.
    • Fostered positive working relationships with regular customers.
    • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
    • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
    • Worked overnight shifts during peak periods to meet coverage needs.
    • Successfully avoided time delivery delays by carefully planning best routes.
    • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
    • Planned delivery routes and most efficient methods of distribution.
    • Handled basic upkeep and emergency repairs on delivery vehicles.
    • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Graduate Assistant

Carson Newman University
01.2021 - Current
  • Interviewed and wrote news articles on notable Carson Newman Alumni and current students
  • Completed administrative per request by immediate supervisor.
  • Cataloged data and research into Carson Newman Alumni databases.
  • Analyzed acquired information and presented to my supervisor.
  • Assisted faculty members with data collection for potential media publications.



General Cleaner

Premier Building Maintenance
01.2021 - 09.2022
    • Emptied trashcans and transported waste to collection areas.
    • Used time management and efficient cleaning methods to meet deadlines.
    • Organized and used industrial cleaning products following strict safety procedures.
    • Worked alongside other cleaners to complete jobs in corporate office buildings.
    • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
    • Delivered quality customer service to address urgent needs and cleaning requests.
    • Handled equipment, chemicals and materials properly and with caution.
    • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
    • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
    • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
    • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
    • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
    • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
    • Used organic-based chemicals to disinfect floors, counters and furniture.
    • Identified repair needs and major maintenance concerns, and escalated issues to management.
    • Promoted building security by locking doors and checking electrical appliances for safety hazards.

Graduate Trainee

The Star Newspaper
02.2019 - 12.2020

    • Wrote feature stories for the cover of the weekend Star dubbed 'Sasa'
    • Collected photographs, audios from the field for news stories and features
    • Organized and maintained records of the daily national news docket
    • Worked in various departments to gain hands-on experience.
    • Wrote news stories, developed leads and constructed headlines.
    • Completed assigned pieces and developed independent stories.
    • Established and maintained relationships with credible sources.
    • Followed-up on leads for information regarding news and events.
    • Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
    • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
    • Fact-checked breaking news headlines by performing background research, contacting experts or witnesses and conferring with lawyers to comply with legal boundaries for sensitive stories.
    • Planned and conducted research and pitched long-form stories to promote investigative news topics.
    • Disseminated news content through social media for better engagement with audiences and faster reporting.
    • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.

Editorial Intern

The Star Newspaper
08.2018 - 09.2018
    • Arranged and conducted interviews with individuals knowledgeable about each story's subject matter
    • Shot video and still photos to accompany news stories
    • Followed through on beat sources, contacts and leads to gather information for stories
    • Researched, developed and pitched stories that reflected unique sensibilities of the Star newspaper
    • Evaluated and followed up on news leads and news tips to develop story ideas
    • Worked with writers to assist with story development and research
    • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
    • Interviewed sources and developed relationships with informants to obtain vital information for stories.
    • Devised attention-grabbing headlines and summaries for articles.

Field Communications Intern

Kenya News Agency
07.2017 - 09.2017
  • Developed original content for website articles
  • Generated still images to accompany news items
  • Worked with a video crew to conduct interviews in the field
  • Reported court cases from Nakuru Law courts
  • Forged strong media relationships to further public relations goals.

Communications Intern

Stop TB Partnership
06.2016 - 09.2016
  • Responsibilities and expectations;
  • Developed team communications and information for Stop TB Partnership Kenya meetings
  • Worked with an Information Technology expert to design and generate content for the website
  • Provided administrative support to senior team members
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style
  • Developed campaigns to increase public awareness of company and engage customers
  • Developed original content for blog posts and website articles
  • Prepared social media posts and videos with eye for viral content strategies

Education

Master of Arts - Teaching English As A Second Language (ESL)

Carson Newman University
Jefferson City, TN
05.2023

Bachelor of Science - Communication, Broadcast and Print, option Graduated

Masinde Muliro University of Science And Technology Main Campus
Kakamega, Kenya
12.2018

No Degree - Photography

Princecam Media Institute
Nairobi, Kenya
09.2015

High School Diploma -

Graceland Girls High School
Nyeri, Kenya
11.2013

Skills

  • Investigative Writing
  • Story Editing
  • Journalistic Reporting
  • News Stories
  • Creating Content
  • Service Quality
  • Communication and Interpersonal Skills
  • Food and Safety Standards
  • Attentive Service
  • Schedule Management
  • Time Management
  • Online and Traditional Marketing

Reading, Writing Poetry, Hiking, Roadtrips

I read fifteen books last year and my goal for the new year is to double the number and read as many African authored books as I can. I write poetry to store my favorite memories and remember how special or loved a place or person made me feel in the moment.

Languages

English
Native or Bilingual
Swahili
Native or Bilingual
Kikuyu
Native or Bilingual
Sheng
Native or Bilingual

Timeline

Food Service Worker

Aramark
09.2022 - Current

Delivery Driver

DoorDash
08.2021 - Current

Graduate Assistant

Carson Newman University
01.2021 - Current

General Cleaner

Premier Building Maintenance
01.2021 - 09.2022

Graduate Trainee

The Star Newspaper
02.2019 - 12.2020

Editorial Intern

The Star Newspaper
08.2018 - 09.2018

Field Communications Intern

Kenya News Agency
07.2017 - 09.2017

Communications Intern

Stop TB Partnership
06.2016 - 09.2016

Master of Arts - Teaching English As A Second Language (ESL)

Carson Newman University

Bachelor of Science - Communication, Broadcast and Print, option Graduated

Masinde Muliro University of Science And Technology Main Campus

No Degree - Photography

Princecam Media Institute

High School Diploma -

Graceland Girls High School

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NJERI MBUGUA