Managed shift-based responsibilities across team training, operational readiness, and guest-facing service, while enforcing cleanliness and safety protocols to drive consistent guest satisfaction.
Work History
Transitional Housing Coordinator
3 Years 11 Months
Restore NYC | 11.2022 - 2025
Trained new coordinators on best practices, trauma informed care, boundary setting, and team performance improvement
Assisted in mediating disputes between residents and staff, fostering teamwork and positive environment
Maintained client receipt records and managed weekly fund allocations, ensuring accurate financial tracking
Participated in weekly meetings with Housing Manager to uphold program standards and operational excellence
Provided trauma-informed therapeutic support and emotional wellness assistance to clients
Utilized communication tools such as Slack, Asana, Apricot, Zoom, and Gmail for daily staff and client correspondence
Completed daily online DPW reporting to ensure compliance and documentation
Organized and executed therapeutic activities to promote client confidence and independence (3 quarterly)
Private Home Health Aide
5 Months
Private | 08.2021 - 01.2022
Delivered compassionate care assisting clients with daily living activities to promote independence and dignity
Administered medications timely and accurately, ensuring client safety and adherence to care plans
Maintained detailed patient notes and records, supporting effective communication with healthcare providers and families
Communicated regularly with family and healthcare teams to update on patient status and care needs
Adhered strictly to HIPAA regulations and ethical standards to protect client confidentiality and wellbeing
Shift Supervisor
1 Year 8 Months
Jollibee | 06.2019 - 02.2021
Supervised and motivated a team of 11 staff members to deliver excellent customer service and meet operational goals
Trained new employees on company policies and procedures, ensuring readiness for independent job performance
Managed daily opening and closing procedures, maintaining safety and security standards
Handled cash and maintained accurate financial records for each shift
Ensured compliance with FDA sanitation and food safety regulations, maintaining cleanliness of restaurant and storage areas
Assisted customers with inquiries, orders, and complaints promptly to enhance guest satisfaction
Participated in hiring processes, interviewing and selecting candidates aligned with company values
Earned Food Handler Certification to uphold food safety standards
Prepared food and beverages safely and hygienically for customer enjoyment
General Manager
Zai Lai Taiwanese Cuisine | 2018 - 2021
Directed daily restaurant operations, aligning staffing, service, and kitchen flow with business priorities.
Supervised front-of-house and back-of-house teams, reinforcing service standards and accountability.
Coordinated scheduling, labor allocation, and shift coverage to maintain consistent operations.
Monitored inventory ordering, stock levels, and vendor communication to support menu availability.
Resolved guest concerns promptly, protecting customer satisfaction and repeat business.
Maintained compliance with food safety, cleanliness, and restaurant policies across all work areas.
Education
High School Diploma
Ozamiz City National High School (OCNHS) | Philippines | 01-2002