Belma Terzic-Thompson

-Engage in proactive sales and customer service activities, including teller transactions. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, and other banking products and services.
-Serves in a concierge role by servicing walk-in customers
-Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Effectively resolves customer issues. Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their money.
-Proficient in consumer deposit products.
-Proactively identifies opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines.
-Adheres to all operational, security, risk and regulatory related policies and procedures.

-Demonstrates acumen in sales, customer service, relationship management, banking, investments, business banking, communication and presentation.
-Other duties as assigned.

-Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.
-Performing searches and screening, which may include physical interaction with passengers, conducting bag searches and lifting/carrying bags, bins, and property.
-Controlling terminal entry and exit points.
-Interacting with the public, giving directions and responding to inquiries.
-Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
-Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches.
-Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and open to change and adapting to new information or unexpected obstacles.

-Enforce quality and customer service standards, uphold visual standards by creating, and maintaining clean, and visually appealing displays and keeping them neat, organized and within company standards,
-Managed employee hours, party setup, deliveries, and job site preparation for equipment and supplies, and final inventory and closing.
- Ensured excellent customer service, supervised and trained 6 employees, enforced company regulations, and performed various administrative tasks.
-Tracked inventories, analyzed and reported sales data, ordered products, and coordinated merchandise shipments.

-Followed instructions from store management, anticipated, recognized and responded to change by innovative problem-solving.
- Developed and planned activities to ensure proper completion in a timely manner.
-Manage daily operations, control cash flow, business expenses, inventory control, lead and improve business results, profit margins, project management, customer service, knowledge and ability to make a minor repair to all equipment.

-Developed styles for clients of both genders and all ages. Stayed up-to-date on latest styling and cutting trends.
- Took classes on specialized techniques like extensions and relaxers.
- Explained product uses and benefits to customers.
- Performed wide range of styling, cutting, and coloring techniques.
- Maintained salon area and tools in clean, neat, sanitized, and professional manner.
- Established long-term client relationships that increased business and developed additional
opportunities through referrals and networking.
- Greeted the customers and generated sales by providing outstanding customer service.
-Approached customers through events to introduce them to new products.
- Promoted promotional offers, communicated with customers, made clientele.
-Maintained contact with them, and made phone calls to invite customers to try new products.
-Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.