Belmary Thomas
Camden,DE
Summary
With extensive experience in hospitality, I’ve taken on diverse roles that have sharpened my skills in guest service, operations, and problem-solving. I thrive in dynamic environments, adapting quickly to new challenges and consistently delivering exceptional experiences. Driven by clear communication and a customer-first mindset, I’m excited to bring my passion, attention to detail, and adaptability to a new role, creating seamless and supportive experiences for both clients and providers.
Overview
10
10
years of professional experience
Work History
Hotel Night Auditor
Holiday Inn
09.2022 - Current
- Balanced hotel accounts and resolved discrepancies.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
Start Up Founder
PUREBESE LLC
09.2021 - Current
- Built and managed a self-care brand as a hobby outside full-time career, overseeing operations, branding, and growth strategies.
- Developed and executed business strategies, including product development, digital marketing, and e-commerce operations.
- Managed vendor relationships and streamlined inventory, logistics, and supply chain processes.
- Provided exceptional customer service and engagement, fostering brand loyalty and retention.
- Continuously learning and growing, attending leadership webinars and exploring self-improvement through reading.
Guest Service Representative
The Roxy Hotel
10.2018 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed a high call/email volume effectively by prioritizing tasks and maintaining excellent organizational skills.
Guest Service Agent
Hotel On Rivington
05.2015 - 10.2019
- Promoted to Front Office Supervisor in 2018
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY06-2014
Skills
- Data Entry & Accuracy
- Loyalty & Retention
- Emotional Intelligence
- Communication
- Self-Motivation & Discipline
- Resilience & Adaptability
- Growth Mindset
Languages
Spanish
Timeline
Hotel Night Auditor
Holiday Inn
09.2022 - Current
Start Up Founder
PUREBESE LLC
09.2021 - Current
Guest Service Representative
The Roxy Hotel
10.2018 - 03.2020
Guest Service Agent
Hotel On Rivington
05.2015 - 10.2019
High School Diploma -
Forest Hills High School
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