Belén Delgado
Park City,Utah
Summary
Results-driven individual with1 year of hands-on experience in the hospitality industry, excelling in customer service, team collaboration, and problem-solving. Eager to leverage my proven track record of delivering exceptional guest satisfaction and operational efficiency in a challenging entry-level position within the hospitality sector. Seeking an opportunity to further develop my skills and contribute positively to a dynamic team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
HOTEL PARK CITY, AUTOGRAPH COLLECTION Marriot
12.2023 - Current
- Greet customers warmly upon arrival and seat them at their tables promptly
- Present menus, take orders accurately, and answer questions regarding menu items
- Provide recommendations and upsell specials or additional items to enhance the guest experience and increase sales
- Serve food and beverages promptly and accurately, ensuring orders are correct and delivered in a timely manner
- Check on guests regularly to ensure satisfaction with their meals and address any concerns or special requests promptly
- Anticipate guests' needs and provide attentive and personalized service throughout their dining experience
- Clear tables efficiently, reset them with clean linens, utensils, and condiments, and ensure the dining area is clean and organized at all times
- Process payments accurately, handle cash and credit card transactions, and reconcile receipts at the end of each shift
Journalist
deleFOCO Audiovisual Community
01.2023 - 04.2023
- Research and develop compelling content ideas, stories, and angles related to the film industry, including movie reviews, interviews with filmmakers, behind-the-scenes features, and industry news updates
- Conduct interviews with actors, directors, producers, and other industry professionals to gather insights, quotes, and background information for articles, videos, and other multimedia content
- Write engaging and informative articles, blog posts, scripts, and social media content that captivate audiences and drive engagement with film-related topics
- Edit and proofread content to ensure accuracy, clarity, and adherence to editorial guidelines, maintaining high-quality standards and consistency across various platforms
- Collaborate with photographers, videographers, and graphic designers to produce multimedia content, including videos, podcasts, photo essays, and infographics, to enhance storytelling and visual appeal
- Manage content calendars, deadlines, and publishing schedules to ensure timely delivery and consistent updates across digital platforms, including websites, social media channels, and newsletters
- Monitor industry trends, news developments, and audience feedback to identify relevant topics and opportunities for content creation, staying informed and proactive in covering the latest happenings in the film industry
- Engage with audiences, respond to comments, and cultivate relationships with followers, fostering a sense of community and driving traffic and engagement through social media interactions
Customer Service agent
Bill Gosling Outsourcing
05.2022 - 12.2022
- Provide exceptional customer service through various communication channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure customer satisfaction
- Engage with customers in clear and articulate English, demonstrating strong verbal communication skills and active listening to understand their needs and concerns
- Effectively communicate product information, policies, and procedures to customers, assisting them in making informed decisions and resolving any queries or concerns they may have
- Handle customer complaints and escalations professionally and empathetically, de-escalating tense situations and finding satisfactory resolutions to maintain positive customer relationships
- Utilize language proficiency to assist English-speaking customers, both native and non-native speakers, ensuring effective communication and understanding of their inquiries or requests
- Provide accurate and timely assistance with order processing, account inquiries, billing issues, and product troubleshooting, demonstrating attention to detail and problem-solving skills
- Collaborate with cross-functional teams, including sales, technical support, and logistics, to coordinate responses and solutions for customer inquiries and issues
Education
Bachelor of Science - Audiovisual Productions
Latin University of Costa Rica
04-2026
Bachelor's Degree - Journalism
Latin University of Costa Rica
10-2023
Skills
- Public speaking
- Event presenter
- Interviewing skill
- Guest relations
- Creative writing
- Email and phone etiquette
- Excellent communication
Certification
Utah on premises Responsible alcohol severing certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
Timeline
Food and Beverage Server
HOTEL PARK CITY, AUTOGRAPH COLLECTION Marriot
12.2023 - Current
Journalist
deleFOCO Audiovisual Community
01.2023 - 04.2023
Customer Service agent
Bill Gosling Outsourcing
05.2022 - 12.2022
Bachelor of Science - Audiovisual Productions
Latin University of Costa Rica
Bachelor's Degree - Journalism
Latin University of Costa Rica
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