Joshua Oliva

Verge Company

Santa Monica, CA

04.2021 - Current

Assisted other servers as needed during peak periods or when short-staffed.
Checked back with guests to ensure satisfaction with their meals.
Processed payments from customers using the POS system.
Provided detailed information on menu items, including ingredients and preparation methods.
Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
Assisted bus persons in clearing dishes from tables between courses.
Suggested food and beverage items to customers based on their preferences.
Handled customer complaints in a professional manner while maintaining composure under pressure.
Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
Followed proper sanitation standards when handling food and beverage items.
Communicated with kitchen staff regarding order details and special requests from guests.
Greeted guests and provided menus.
Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
Presented menus to patrons and answered questions about menu items, making recommendations upon request.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Completed opening and closing checklists to ensure smooth restaurant operations.
Cleaned tables and chairs to prepare dining area for next customers.