Payments professional with a 25 year history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational needs
Overview
28
28
years of professional experience
Work History
Senior Manager-Certification Center of Excellence
Global Payments
Tempe AZ
04.2020 - Current
Led team of 10-17 Test Analysts facilitating certifications to 16 authorization platforms, gateways or boarding APIs across TSYS Acquiring Solutions, Global Payments and Heartland Payments
Versed in L3 certifications for North America and Latin America/Caribbean regions
Managed a diverse team of both hybrid and full remote team members
Coached analysts when needed on communication and technical issues
Facilitated training for new hires and continuing education with existing analysts as business needs developed
Assigned work appropriately to balance workloads across the team
Managed escalations with internal development teams and external application developers
Assisted in attaining self certification for EMV L3 certification across multiple processing hosts
Manager-Certification Center of Excellence
Global Payments
Tempe AZ
04.2017 - 04.2020
Led team of 9 Test Analysts facilitating certifications to 4 authorization platforms/gateways
Showed YOY productivity improvement consecutive years
Coached in utilization of Fime (U.L.) EMV Brand Test Tool
Carried CSCIP/P certification 2016-2017
Test Analyst-POS Development Lab
TSYS Acquiring Solutions
Tempe AZ
04.2009 - 04.2017
QA-UAT Testing of Class A Applications
Script development for QA and UAT with a focus on process improvement
Subject matter expert on all Class A Products and terminal download systems
Worked closely with documentation team to prepare for support of Class A applications
Wrote detailed requirement documentation for Class A application development
POS Support Services
TSYS Acquiring Solutions
Tempe AZ
10.2004 - 04.2009
QA-UAT Testing of Class A Applications for Point of Sale terminals
Subject matter expert on all Class A Applications for Point of Sale terminals
2nd Level phone support for the Contact Center
Client Support Services/Vital Integrated Partners
Vital Processing Services
Tempe AZ
06.2000 - 10.2004
Assistance to acquirers, ISO's, and VAR's in initial set-up, and day-to-day issues their merchants have with processing their credit and debit payments
Provided assistance with authorization and capture to Value Added Resellers and their merchants
Merchant POS Terminal Helpdesk
Vital Processing Services
Tempe AZ
09.1999 - 06.2000
Technical Assistance and Customer Support for merchants using terminal POS devices
Front Office Assistant
Leeden Wheelchair Lift and Sport
Tempe AZ
09.1998 - 09.1999
Provided customer support and sales of mobility aids for the disabled
Used extensive product knowledge and familiarity with various disabilities to match the correct product to the customer
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC