Summary
Overview
Work History
Education
Skills
Email
Timeline
Generic

Benjamin Bruno

Chandler,AZ

Summary

Payments professional with a 25 year history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational needs

Overview

28
28
years of professional experience

Work History

Senior Manager-Certification Center of Excellence

Global Payments
Tempe AZ
04.2020 - Current
  • Led team of 10-17 Test Analysts facilitating certifications to 16 authorization platforms, gateways or boarding APIs across TSYS Acquiring Solutions, Global Payments and Heartland Payments
  • Versed in L3 certifications for North America and Latin America/Caribbean regions
  • Managed a diverse team of both hybrid and full remote team members
  • Coached analysts when needed on communication and technical issues
  • Facilitated training for new hires and continuing education with existing analysts as business needs developed
  • Assigned work appropriately to balance workloads across the team
  • Managed escalations with internal development teams and external application developers
  • Assisted in attaining self certification for EMV L3 certification across multiple processing hosts

Manager-Certification Center of Excellence

Global Payments
Tempe AZ
04.2017 - 04.2020
  • Led team of 9 Test Analysts facilitating certifications to 4 authorization platforms/gateways
  • Showed YOY productivity improvement consecutive years
  • Coached in utilization of Fime (U.L.) EMV Brand Test Tool
  • Carried CSCIP/P certification 2016-2017

Test Analyst-POS Development Lab

TSYS Acquiring Solutions
Tempe AZ
04.2009 - 04.2017
  • QA-UAT Testing of Class A Applications
  • Script development for QA and UAT with a focus on process improvement
  • Subject matter expert on all Class A Products and terminal download systems
  • Worked closely with documentation team to prepare for support of Class A applications
  • Wrote detailed requirement documentation for Class A application development

POS Support Services

TSYS Acquiring Solutions
Tempe AZ
10.2004 - 04.2009
  • QA-UAT Testing of Class A Applications for Point of Sale terminals
  • Subject matter expert on all Class A Applications for Point of Sale terminals
  • 2nd Level phone support for the Contact Center

Client Support Services/Vital Integrated Partners

Vital Processing Services
Tempe AZ
06.2000 - 10.2004
  • Assistance to acquirers, ISO's, and VAR's in initial set-up, and day-to-day issues their merchants have with processing their credit and debit payments
  • Provided assistance with authorization and capture to Value Added Resellers and their merchants

Merchant POS Terminal Helpdesk

Vital Processing Services
Tempe AZ
09.1999 - 06.2000
  • Technical Assistance and Customer Support for merchants using terminal POS devices

Front Office Assistant

Leeden Wheelchair Lift and Sport
Tempe AZ
09.1998 - 09.1999
  • Provided customer support and sales of mobility aids for the disabled
  • Used extensive product knowledge and familiarity with various disabilities to match the correct product to the customer

Education

Bachelor of Science -

Arizona State University
Tempe, AZ
12.1997

Skills

  • EMV Processing
  • Payments Processing
  • Cross-Functional Collaboration
  • Cross-functional Team Coordination
  • Resource Allocation
  • Staff Development
  • Performance Evaluations
  • Cost Control

Email

BBruno4@cox.net

Timeline

Senior Manager-Certification Center of Excellence

Global Payments
04.2020 - Current

Manager-Certification Center of Excellence

Global Payments
04.2017 - 04.2020

Test Analyst-POS Development Lab

TSYS Acquiring Solutions
04.2009 - 04.2017

POS Support Services

TSYS Acquiring Solutions
10.2004 - 04.2009

Client Support Services/Vital Integrated Partners

Vital Processing Services
06.2000 - 10.2004

Merchant POS Terminal Helpdesk

Vital Processing Services
09.1999 - 06.2000

Front Office Assistant

Leeden Wheelchair Lift and Sport
09.1998 - 09.1999

Bachelor of Science -

Arizona State University