Serkan OZONDER
Program Manager & Business Analyst
Sunrise,FL
Summary
Accomplished and knowledgeable Program Management, Process Improvement, Business Analysis, Certification Analysis, System Analysis, Team Management, Document Management and former software developer on broad Information Technology, SW Development, Big Scale Implementations, Core Banking. Payment Systems starting from Scratch, Conversion & Management projects experience. 15+ years of Business Analysis experience on enterprise software solutions projects. Expert on requirement & data gathering, integration, data analysis, BI reporting. 8+ years Agile and 15+ years of Waterfall Project Business Analyst expertise. Diverse and transferable skillset applicable to e-commerce and financial services business needs. A strategic thought leader and problem solver with a focus on execution.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Sr. PM & BSA – EMV Certification Analyst
Fiserv
Coral Springs, FL
04.2020 - Current
- BSA/Certification Analysis & PM for EMV, MSR, Digital tech - Mobile payment solutions (Apple Pay, Google Pay, Samsung Pay), Visa, MC Token Services, In-App Provisioning projects
- Manage the certification projects as single point of contact on multiple industry projects
- Certification Analysis & PM in Waterfall & Agile methodologies by using CIMS, MS SharePoint & Multiple company specific and MS Tools
- Follow the guides in OPA & EFF
- Kick off, execute, Monitor, successfully close the projects by continuously updating & delivering project documents including the project plan
- Collaborate with team and project stakeholders for the success of the project
- Familiar working as remote and manage the projects.
Program Management & Business Analysis Consultant
LR Companies LLC
West Palm Beach, FL
08.2017 - 03.2020
- Business Analysis Consultancy to identify and analyze requirements, documents, and contribute for continuous improvement
- Certification tests Analysis
- Identify and monitor emerging issues, trends and include project analysis within change management
- Requirement Gathering, BRD/FRD preparation, Use Cases, Testing, Workflows, GUI, Screen, and Interface designs
- API testing
- Ensure the quality of work is completed
- Business Analysis in Waterfall & Agile methodologies by using MS-Project, Jira, MS SharePoint Online
- Business Analysis documentation in OPA
- System & Architecture design by using the Modeling tool as MS Visio
- Business Analysis on Web and Mobile Projects
- E-Commerce Business analysis and management Consultancy
- Data Reporting and Querying on MS-SQL, PL/SQL, MS Access, MS Excel to communicate with understandable data
- Servant-leader (Scrum Master) for the Scrum Team, stakeholders, and organization
- Large Scale Implementations Business Analysis through SDLC
- Retail Banking Business Analysis Consultancy
- End Clients & Projects: Canada End Client Banks - Payment Systems Integration including EMV transitions, Risk Measurement and Payment Processing - Business Analysis & Quality Assurance, Payment Systems Business Analysis.
PMO Director & Lead Business Analyst
Cardtek
Chicago, USA
05.2015 - 07.2017
- Oversaw business analysis, projects management
- Business Analysis Management of issuing/acquiring card management tool implementation projects and deliver final products with the expected requirement
- Playing Scrum Master role as well
- Led 3 teams of 15 developers and stakeholders
- SOW preparation for EMV Mass & Instant Chip Card Issuance, EMV L2 Kernel, Mobile Wallet – Digital Wallet Projects integrated with Apple Pay
- Hands-on PL/SQL, MS-SQL, MS Access Querying and reporting Change Request, Issue/Incident, Document Management on Jira, Confluence
- Contributing weekly/biweekly project meetings, technical detail meeting and Head Quarter Reporting
- Enhancing internal and external IT procedures
- Production and other environment release management
- Lead Customer Contact Management in Business Analysis for POS & Merchant Management SWs
- BSA Web and Mobile Projects
- Retail Banking Business Analysis
- Internal Team Sites, Wiki Pages Design & Management and Documentation on SharePoint Online
- Large Scale Implementations Business Analysis
- Back-office management of America Continent based sales & projects by MS CRM Dynamics
- Successfully adopting new technologies and new procedures by coming up with the solution to increasing SDLC Quality in Company.
Enterprise PMO Director & Lead Business Analyst
Digital Planet
Istanbul
04.2013 - 04.2015
- Business Analysis of SAAS E-Invoice and E-Ledger transition projects by Waterfall & Agile Projects
- Management of PMO and projects on MS-Project, Jira, MS products
- Led 2 teams of 10 developers and stakeholders
- Document-Intranet Portal Management & Design Business Analysis on SharePoint 2013, MS Office products
- Setup PMO by direct hiring PMs and merging to the company
- Web and Mobile Projects Business Analysis
- Support Business Analysis Team Management, Resource Management
- Production Release Management
- Total Quality Management Certifications and Executions of ISO 20000, ISO 2230
- E-Statement SW Incident Management and re-organization by Jira through ITIL principles
- Business Analysis of Quality Management System.
Program Manager & Lead Business Analyst
Denizbank - Intertech
Istanbul, Moscow
01.2007 - 04.2013
- Business Analysis by Gathering Requirement, Use Cases, Workflows, GUI, Screen, and Interface designs Business Analysis Team Leading of Payment Systems external customers
- SAAS Core banking & Payment System Integration Business Analysis
- Lead Business Analysis on Custom Oracle Payment System including EMV transitions and POS-ATM TIP Tests
- API testing
- Led 2 teams of 10 developers and stakeholders
- Hand on PL/SQL Querying & Reporting
- Web and Mobile Projects Business Analysis
- Large Scale Implementations Business Analysis
- Small & Middle Range Project & Support/Incident Management of Payment Systems on Jira
- GAP Analysis, Test Cases and Test Plans of Core Payment System
- Lead Business Analysis of Payment System – Core Banking integration projects in Turkey, Northern Cyprus, and Russia
- Retail Banking Business Analysis
- Starting from scratch Business Analysis of new ATM Management & Payment System Project
- BSA Team Leading of Credit Cards Support & Small Range Projects for Sberbank by Jira and MS Office
- Mobile Banking Projects Business Analysis
- Production Release Management through monthly cycles
- Card & Customer applications BPM Business Analysis
- KPI Dashboards Design and Business Analysis of Payment System, Sales, Operations
- Sberbank Istanbul Intranet Portal New Design & Management Business Analysis on SharePoint 2010
- Document Management Analysis of 12,000 documents with FAST Search Engine
- Departments Wiki Pages, Team Sites design and management business analysis
- SharePoint 2010 Workflows design and management Business Analysis
- Sberbank Moscow Retail Card Project SW & Infrastructure Business Analysis.
PMO Lead - Lead Business Analyst
Bilesim Inc.
Istanbul
09.2002 - 06.2006
- Business Analysis by Gathering Requirement, Use Cases, Test Scripts, Testing, Workflows, GUI, Screen, and Interface designs
- Large-Scale implementations, Web base Projects, Retail Banking Business Analysis
- Led 2 teams of 10 developers and stakeholders
- Focusing on high-quality results and delivered timely
- Halkbank Payment System EMV Chip & Pin Conversion Lead BSA
- Ziraatbank Payment System EMV Chip & Pin Conversion Lead BSA
- Test environment management
- GAP Analysis, BPM Analysis, and Support Business Analyst
- Management Incident Management SW Applications
- Hands-On MS-SQL, PL/SQL Querying & Reporting
- Leading successfully of the New Currency Conversion project
- Card Systems integration Business Analysis with near zero-defect projects
- Implementation of the Cognos DWH Reporting tool for ZiraatBank.
Education
Bachelor of Science - Engineering
Middle East Technical University
Ankara Turkey 09.1987 - 06.1994
Sample Financial Institution On SharePoint 2010 - 2011 - Microsoft Case Study
MS
Istanbul 01.2011 - 01.2011
Total Quality Management Training - ISO 9000
Basak Insurance Inc
Istanbul 2013.01 - 2013.01
Project Management Methodologies - One Week Boot Camp
Istanbul Cooperative Development
Istanbul 01.2014 - 01.2014
PMP Exam Preperation - One Week Boot Camp
Istanbul Cooperative Development
Istanbul 06.2014 - 06.2014
Professional Scrum Master Certification - PSM I
Scrum.org
Online 12.2018 - 12.2018
Skills
Leadership and Trainingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. PM & BSA – EMV Certification Analyst
Fiserv
04.2020 - Current
Professional Scrum Master Certification - PSM I
Scrum.org
12.2018 - 12.2018
Program Management & Business Analysis Consultant
LR Companies LLC
08.2017 - 03.2020
PMO Director & Lead Business Analyst
Cardtek
05.2015 - 07.2017
PMP Exam Preperation - One Week Boot Camp
Istanbul Cooperative Development
06.2014 - 06.2014
Project Management Methodologies - One Week Boot Camp
Istanbul Cooperative Development
01.2014 - 01.2014
Enterprise PMO Director & Lead Business Analyst
Digital Planet
04.2013 - 04.2015
Total Quality Management Training - ISO 9000
Basak Insurance Inc
2013.01 - 2013.01
Sample Financial Institution On SharePoint 2010 - 2011 - Microsoft Case Study
MS
01.2011 - 01.2011
Program Manager & Lead Business Analyst
Denizbank - Intertech
01.2007 - 04.2013
PMO Lead - Lead Business Analyst
Bilesim Inc.
09.2002 - 06.2006
Bachelor of Science - Engineering
Middle East Technical University
09.1987 - 06.1994
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