Ben Costa
Aurora,CO
Summary
Dynamic leader with proven expertise in operational budgeting and team motivation, honed across roles at Forever 21 and other leading retailers. Excelled in elevating customer satisfaction and streamlining store operations, showcasing a blend of strategic project management and personnel development. Achieved significant enhancements in efficiency and performance through innovative training and mentoring initiatives.
Overview
6
6
years of professional experience
Work History
Store Manager
Forever 21
06.2021 - 11.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Hugo Boss
03.2021 - 06.2022
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Banana Republic Factory Store
09.2017 - 03.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Business - Business Management
Grand Canyon University
Phoenix, AZ04-2025
Associate of Applied Science - Respiratory Therapy
Concorde Career College
Aurora, CO04-2015
Skills
- Hourly shift management
- Personnel development
- Operational budgeting
- Promotional planning
- Store operations oversight
- Project management
- Training and mentoring
- Inventory control
- Talent recruitment
- Team motivation
Timeline
Store Manager
Forever 21
06.2021 - 11.2023
Store Manager
Hugo Boss
03.2021 - 06.2022
Assistant Store Manager
Banana Republic Factory Store
09.2017 - 03.2020
Bachelor of Business - Business Management
Grand Canyon University
Associate of Applied Science - Respiratory Therapy
Concorde Career College
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