Summary
Overview
Work History
Education
Skills
Timeline
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Ben Divila

Converse,TX

Summary

Dedicated call center representative with extensive experience in building client relationships and delivering exceptional customer support. Known for effectively managing high call volumes and resolving complaints, consistently achieving top ratings in customer satisfaction. Demonstrates strong organizational skills and a commitment to providing a positive experience for every customer. Seeking an opportunity that rewards hard work, adaptability, and a strong work ethic.

Overview

11
11
years of professional experience

Work History

Rear Load Driver

Republic Services
San Antonio, Texas
05.2024 - Current
  • Loaded waste into the rear-load truck at designated collection sites in accordance with safety protocols.
  • Reported any damaged containers or unsafe conditions to management for corrective action.
  • Operated rear-load truck, efficiently navigating routes and delivering exceptional customer service.

Transit Bus Operator

Via Metro
San Antonio, Texas
07.2022 - 05.2024
  • Computed fares accurately using onboard ticket machines or cash payments.
  • Adhered to all traffic laws including speed limits, stop signs, signals.
  • Communicated regularly with dispatch personnel via two-way radio systems.
  • Provided assistance to elderly or disabled passengers with their transportation needs.

Apprentice Electrician

IES Commercial
San Antonio, Texas
09.2019 - 07.2022
  • Installed electrical wiring and fixtures, such as outlets, switches, circuit breakers, junction boxes and wall sockets.
  • Ensured compliance with relevant codes related to the National Electrical Code.
  • Installed lighting fixtures such as fluorescent bulbs or LED lights.
  • Led floor operations for one year, ensuring adherence to project schedules through blueprint monitoring.

School Bus Driver

Judson Independent School District
San Antonio, Texas
08.2018 - 09.2019
  • Managed time efficiently so that routes are completed within allotted timespan.
  • Complied with district policies and procedures concerning student discipline.
  • Ensured safety of students by following all traffic laws and regulations.
  • Followed all safety protocols when transporting students with special needs or disabilities.
  • Ensured safe and reliable transportation for students, instilling confidence in parents regarding their children's commute.

Customer Service Agent

UniFirst
San Antonio, Texas
09.2017 - 08.2018
  • Managed customer satisfaction across multiple states and Canada, collaborating with local sales representatives.
  • Answered incoming calls promptly and professionally within company standards.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Resolved customer complaints quickly and efficiently.

Call Center Representative

Maximus
San Antonio, Texas
05.2014 - 09.2017
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted callers in applying for state benefits and obtaining necessary assistance.

Education

High School Diploma -

Karen Wagner High School
San Antonio
05-2012

Skills

  • Account updating
  • Complaint resolution
  • Call logging
  • Professional phone voice
  • Caller accommodations
  • Call control
  • Customer service
  • MS office
  • Microsoft Word
  • Multitasking
  • Relationship building
  • Team management
  • Problem-solving
  • Computer skills
  • Active listening
  • Planning

Timeline

Rear Load Driver

Republic Services
05.2024 - Current

Transit Bus Operator

Via Metro
07.2022 - 05.2024

Apprentice Electrician

IES Commercial
09.2019 - 07.2022

School Bus Driver

Judson Independent School District
08.2018 - 09.2019

Customer Service Agent

UniFirst
09.2017 - 08.2018

Call Center Representative

Maximus
05.2014 - 09.2017

High School Diploma -

Karen Wagner High School

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Ben Divila