BEN EVANS
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
Work History
Owner
Ben L Evans IV, LLC
Holly Springs, MS
03.2021 - 03.2026
- Built a residential new construction plumbing and hvac company
- Doing over $1 million in sales the first year.
- Managed daily operations and strategic planning for business growth.
- Oversaw financial management, including budgeting and expense tracking.
- Cultivated relationships with clients through excellent customer service.
- Coordinated project timelines and deliverables to meet client expectations.
- Ensured compliance with local regulations and industry standards in all operations.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations.
- Oversaw budgeting and financial management.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Sales Manager
Upchurch Services
Horn Lake, Mississippi
01.2019 - 03.2021
- Led sales team to achieve quarterly revenue goals through effective strategy implementation.
- Developed training programs to enhance team skills and product knowledge.
- Coordinated marketing to align campaigns with sales strategies and objectives.
- Fostered relationships with key clients to ensure satisfaction and loyalty.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Comfort Consultant
Mitch Wright Plumbing Heating and Air
Southaven, Mississippi
03.2016 - 05.2018
- Consulted with clients to assess comfort needs and preferences.
- Recommended HVAC solutions based on client requirements and budget constraints.
- Conducted detailed home assessments to identify heating and cooling issues.
- Explained system features and benefits to enhance customer understanding.
- Coordinated installation schedules with technicians for optimal service delivery.
- Followed up with clients post-installation to ensure satisfaction and address concerns.
- Generated reports detailing customer interactions, sales figures, and other relevant data.
- Coordinated with subcontractors when necessary for larger projects.
- Attended trade shows and conventions to promote the company's offerings and stay abreast of industry trends.
- Provided detailed product information to clients, including features and benefits of different products.
- Assisted customers in selecting the best comfort solutions for their homes and businesses.
- Advised customers on the most cost-effective methods for improving their home or business environment.
- Responded promptly to customer inquiries via phone, email, or in person.
- Recommended improvements to existing comfort systems based on customer feedback.
- Prepared invoices accurately following completion of service calls.
Outside Sales Representative
RW Heating, Air, Plumbing and Electrical
Nesbit, Mississippi
03.2014 - 03.2016
- Developed relationships with clients to identify heating and cooling needs.
- Presented product options for HVAC systems and plumbing solutions.
- Conducted on-site evaluations to assess customer requirements and preferences.
- Procured new construction residential builders to provide service for all 3 trades.
- Collaborated with service teams to ensure timely installations and repairs.
- Educated customers on energy efficiency and cost-saving products.
- Managed customer accounts, providing ongoing support and follow-up communication.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
- Utilized upselling techniques to maximize revenue.
Account Manager
Crown Equipment Company
Memphis, TN
07.2012 - 07.2013
- Manage accounts and provide clients with quotes, equipment, and fresh ideas about running their business safely and profitably
- Cold call and prospect for new business, making 10 + new contacts daily
- Present sales presentations and organize meetings
- Update and manage contact data base
- Build quotes on new, used and refurbished lifts
- Negotiate contracts
- Consult customers on what lifts and service maximize efficiency
- Prospecting for opportunities to earn business from companies using other material handling vendors
- Work with vendors of allied products to satisfy customer needs
- Build strong customer relationships
General Manager
Jameson Inn of Grenada
Grenada, MS
08.2011 - 07.2012
- Control and monitor daily operations
- Manage payroll, scheduling, budget and human resources
- Build relationships with vendors and businesses with direct bills
- Maintain the property condition and have repairs done when needed
- Market and promote the Jameson Inn to increase occupancy
- Increase and maintain the Average Daily Rate
- Manage Accounts Receivable and Accounts Payable
- Increased profitability approximately $10,000 since September 2011
- Top 5 most profitable hotel in Region 5 for November 2011
Management Trainee
Enterprise Rent A Car
Memphis, TN
04.2010 - 08.2011
- CTE for May 2011-Top Sales in the Region
- MVP Club- March-August 2011
- Elite Dinner- May 2011
- Top Damage Waiver Sales- March-May
- Maintained an 80% or higher customer satisfaction score
- Consistently performed at the top of the Sales Comparison
- Found leads to set up new corporate counts
- Recruited new employees
Logistics Preparation
Batesville Casket Co.
Memphis, TN
01.2008 - 01.2010
- Unloaded and updated new inventory daily
- Loaded trucks to be shipped by rail
- Prepared the bill of laden for each load
- Implemented methods for transporting inventory and reducing damage
Realtor
Century 21 #1 Realty Group LLC
Olive Branch, MS
01.2005 - 01.2008
- Advertised and promoted clients’ properties
- Negotiated, wrote and handled contracts
- Developed expertise in customer service and 'closing the sale'
- Top Performer for 2006
- Increased inventory by over $10 million in listings in 2008
- Recruited and trained new agents for sales
- Implemented training course for new recruits — speeding profitability
Education
B.B.A. -
University of Memphis
Memphis, TNSkills
- Business strategy
- Project management
- HVAC systems knowledge
- Customer relationship management
- Vendor negotiation
- Customer service
- Negotiation
- Contract management
- Business management
- Sales leadership
- Relationship building
- Consulting
- Sales management
- Client service
- Project estimating
- Business marketing
Hobbies and Interests
- Real estate
- Land improvement and development
- Land management
- Outdoor sports
- Cooking
- Active in my local church
References
- Joe Cunningham, C4 Cattle Co, Moscow, TN9 901-497-5446
- Austin Merrit, Stribling Equipment, Memphis,TN 901-568-0736
- Patrick Ray, P Ray Construction, Chelsea, AL 662-230-0093
- Patrick McClay, McClay Properties, Horn Lake, MS 662-404-4663 +1 (901) 497-5446
Timeline
Owner
Ben L Evans IV, LLC
03.2021 - 03.2026
Sales Manager
Upchurch Services
01.2019 - 03.2021
Comfort Consultant
Mitch Wright Plumbing Heating and Air
03.2016 - 05.2018
Outside Sales Representative
RW Heating, Air, Plumbing and Electrical
03.2014 - 03.2016
Account Manager
Crown Equipment Company
07.2012 - 07.2013
General Manager
Jameson Inn of Grenada
08.2011 - 07.2012
Management Trainee
Enterprise Rent A Car
04.2010 - 08.2011
Logistics Preparation
Batesville Casket Co.
01.2008 - 01.2010
Realtor
Century 21 #1 Realty Group LLC
01.2005 - 01.2008
B.B.A. -
University of Memphis