Summary
Overview
Work History
Education
Skills
Timeline
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Ben Fleagle

Orlando,FL

Summary

Dependable and driven service worker with over 7 years of customer service experience. Highly detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks positively and efficiently in fast-paced environments. Recognized for taking proactive approaches to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Team Trainer

Wendy's
08.2023 - Current


  • Optimized operational flow during high-volume periods by strategically delegating tasks across 4-6 person crews, maintaining service speed and quality despite frequent understaffing.
  • Demonstrated strong communication skills while interacting with guests, coworkers, and management to uphold a positive and productive work environment.
  • Spearheaded training initiatives for 7+ new hires on standard operating procedures, safety protocols, and customer service techniques.
  • Enhanced guest satisfaction by resolving complaints promptly, fostering a welcoming environment reflected by higher customer reviews in surveys.
  • Mitigated high-pressure scenarios such as equipment failures or inventory shortages by dynamically adapting roles to suit customer and facility needs.
  • Versatile, universal specialist of restaurant positions, including food preparation, cash registers, inventory stocking, cleaning duties, and equipment maintenance.


Lifeguard

City of Orlando
06.2017 - 08.2018


  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Addressed high-priority, high-stress tasks swiftly and adaptively while maintaining proper operating procedures.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelors - Psychology

University of Central Florida
Orlando
12-2026

Skills

  • Efficient Worker

  • Team-Player

  • Problem-Solving

  • Verbal Communication

  • Operations Expertise

  • ServSafe Trained

  • Dedication to Detail

  • Overall Excellence

Timeline

Team Trainer

Wendy's
08.2023 - Current

Lifeguard

City of Orlando
06.2017 - 08.2018

Bachelors - Psychology

University of Central Florida

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