Ben Giltinan
Bradenton,FL
Summary
Experienced and results-driven professional with a history of continuous promotion. Proven track record in staff management, project coordination, budgeting, process improvement, and customer service. Seeking an opportunity to expand skills and contribute to long-term organizational growth. Proficient in Microsoft Excel, EMR systems, and process optimization.
Overview
26
26
years of professional experience
Work History
Orthopedic Technologist
Florida Orthopaedic Institute
11.2022 - Current
- Provide expert-level casting, splinting, and bracing services for a high-volume orthopedic practice.
- Assist physicians during clinical evaluations and procedures, ensuring optimal patient care and workflow efficiency.
- Train new orthopedic technologists and medical assistants on proper techniques and safety protocols.
- Maintain accurate documentation in EMR systems and coordinate care across departments.
- Ensure compliance with infection control and sterilization procedures.
- Contribute to process improvements that streamline clinic operations and enhance patient experience.
Orthopedic Clinic Manager
Orthopaedic and Spine Center of the Rockies
02.2021 - 05.2022
- Managed clinic operations for a team of 70 Medical Assistants (MAs), 10 Cast Room staff, 3 DME Fitters, and 3 Lab professionals within a large private medical practice.
- Collaborated with Clinic Director, COO, and CEO to create and implement new processes, improving workflow efficiency.
- Conducted performance reviews and facilitated professional growth opportunities for staff.
- Promoted a culture of continuous improvement by encouraging staff to lead projects aligned with their interests.
- Fostered an open-door policy to staff for feedback and suggestions for process enhancements.
DME Manager/Orthopaedic Technologist
Orthopaedic and Spine Center of the Rockies
06.2017 - 05.2022
- Designed and implemented a new Durable Medical Equipment (DME) program within the organization.
- Developed workflows for efficient DME product fitting, improving consistency and patient satisfaction.
- Collaborated with peer organizations to benchmark and enhance the DME program.
- Managed inventory software, KPIs, ABN forms, and outside DME referrals to maximize revenue.
- Led hiring, training, and retention efforts for DME program staff, streamlining workflow and reducing staff burden.
Site Coordinator
Orthopaedic and Spine Center of the Rockies
12.2015 - 06.2017
- Assisted with the launch of a new facility, onboarding three physicians and implementing a new EMR system.
- Trained as Super User to ensure smooth transition and troubleshooting during EMR adoption.
- Coordinated with off-site directors, managers, and the CEO to support the growth and expansion of office spaces.
- Provided direct support to clinical staff and patients, ensuring excellent service and communication with administration.
Orthopedic Technologist
Orthopaedic and Spine Center of the Rockies
10.1999 - 05.2022
- Provided direct patient care, including casting, bracing, splinting, and wound care for a large 45-physician practice.
- Specialized in advanced casting techniques such as Total Contact and Club Foot casting.
- Promoted to Loveland Office Team Lead in 2005, overseeing staff and contributing to office-wide management.
- Trained family resident physicians from three regional residency programs in advanced techniques.
- Managed supply ordering, invoicing, and inventory maintenance for clinic and office areas.
Education
Pre-Nursing Studies
Front Range Community College
Fort Collins, CO01.2015
EMT–I - undefined
Thompson Valley Emergency Medical Services
Loveland, CO01.1996
Skills
- Staff Management – 10 years
- Customer Service – 10 years
- EMR Systems – 7 years
- Project Management – 4 years
- Microsoft Office/Excel – 7 years
- Strategic Planning – 4 years
Timeline
Orthopedic Technologist
Florida Orthopaedic Institute
11.2022 - Current
Orthopedic Clinic Manager
Orthopaedic and Spine Center of the Rockies
02.2021 - 05.2022
DME Manager/Orthopaedic Technologist
Orthopaedic and Spine Center of the Rockies
06.2017 - 05.2022
Site Coordinator
Orthopaedic and Spine Center of the Rockies
12.2015 - 06.2017
Orthopedic Technologist
Orthopaedic and Spine Center of the Rockies
10.1999 - 05.2022
EMT–I - undefined
Thompson Valley Emergency Medical Services
Pre-Nursing Studies
Front Range Community College